Customer Success Director Jobs

About The Role

The Customer Success Director will join our talented Customer Success team and will working directly with our largest Smartwyre customers. The role will focus on delivering a great customer experience, and ensuring they get maximum value from their investment in Smartwyre.

The position will leverage past experiences to managing complex customer engagements helping our customers achieve their business goals. As a customer leader, the position will help Smartwyre continue to grow by utilizing commercial experiences to drive strong customer retention and growth rates.

The role needs individuals who have passion for customer advocacy to provide continuous feedback to our Product, Engineering, and Professional Services teams so we can better serve our customers.

This role will involve frequent traveling to meet clients.

Your Responsibilities

• Customer management: deliver a positive customer experience by assessing customer needs and working with internal teams to exceed customer expectations
• Business growth: drive continued revenue growth by managing successful customer renewal events and identifying growth opportunities
• Business leadership: become an expert on each customer’s business and provide a path for us to help them overcome challenges and capitalize on opportunities
• Strategic thinking: think creatively to identify new ways our customers can drive value from our software

Our Ideal Candidate

You will have experience in a customer-facing, account leadership role, preferably in the software, agriculture, manufacturing, or distribution industries.

You will be someone who has managed large, enterprise, complex clients and understand the problems and challenges that comes with supporting those types of clients and happy them achieve their business goals.

You will have proven ability to relate to customers, helping them use software to drive change and improve business results

Strong track record building alignment and relationships with business users in large and small enterprises

Excellent oral and written communication and presentation skills and have the ability to prioritize and manage time effectively – prioritizing key tasks that make the most impact.