Customer Success Manager - K12 Edtech

Expand your career with Creative Learning Systems (CLS) and help ensure that today’s students will be tomorrow’s leaders, prepared and ready to solve the complex challenges in our ever-changing world. With our SmartLab Learning products, CLS partners with the most innovative school leaders nationwide to provide personalized, project-based learning experiences and environments that increase a student’s capacity through engaged, active, and social problem-solving.
Creative Learning Systems is seeking an experienced Customer Success Manager (CSM) to be responsible for supporting customers in existing K12 schools and districts. Customer success is at our core and this role will assure that our customers get maximum value out of their learning environments.
Requirements
After training you will

• Help as needed with any local/regional events (conferences, meet & greets, speaker events, etc.).
• Identify ongoing training or product upgrades needs of the customer and communicate to appropriate CLS employees.
• Take ownership of customer issues, disseminate to appropriate department, and follow problems through to resolution.
• Review of customers active environments, SLA and CSA’s to provide optimal support.
• Document information on each individual learning environment in Salesforce.
• Inform the Customer Success Team of customer issues and challenges; seek help proactively.
• Acquire a high level of knowledge on the CLS educational vision, onboarding experience and curriculum to provide experienced support and instruction to customers.
• Collaborate with all CLS departments to better support current customers.
• Sponsor and engage with the customer champion's program.
• Responsible for supporting and driving learning environment refreshes and upgrades to ensure customers stay current with the CLS program.
• Work closely with sales and marketing to identify and promote newsworthy success stories.
• Responsible for annual renewal of Customer Service Agreement (CSA).
• Identify key trends in cutting-edge technology identified through discussions across customer base and deliver feedback to the Product Development Team for consideration.

What you’ll bring to the job

• Proactive, able to multi-task and work with multiple individuals and forge strong interpersonal relationships
• Sales experience a plus
• Ability to organize
• Bachelor’s Degree plus two years of related Customer Success experience or mininum of 5 years of experience in related position
• Experience in the field of customers success and/or sales enablement
• Experience with Salesforce a plus
• Ability to travel up to 30%
• Ability to prioritize and work independently
• Ability to collaborate with all departments to support the customer lifecycle
• Proficiency with Microsoft Office suite applications (Word, Excel, PowerPoint and Outlook)
• Teaching experience a plus
• Persuasive and engaging written and oral communication skills

Benefits

• Strong connection to the purpose of your work, knowing you’re helping teachers and students grow
• Competitive salary (range for position: $65,000-$80,000 annually plus bonus & commission)
• Full benefits package, including paid parental leave
• Company pays 3% of salary into 401k (regardless of employee contribution amount)
• Working with delightful people at a flourishing company