Manager, Center Of Excellence

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.
Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.
We make the world better, and you can too.
Manager, Center of Excellence
Job location: This is a remote position. You can work from home and be located anywhere in Canada or the USA
About The Team
The Center of Excellence (COE) team focuses on our customers’ most pressing business and performance needs and is committed to helping solve complex challenges and share knowledge across the Kinaxis eco-system.
The Center of Excellence Manager, reporting to the Senior Manager, will enable the team of Advisors to respond to high priority situations, provide trusted advice and promote best practices broadly.
What you will do

• Identify training and skill development needs for the team. Stay current with the product roadmap, new releases and enhancements to ensure the COE can provide the highest level of customer support
• Analyze KPIs, articulating trends and gaps, and formulating process improvements
• Work closely with cross functional teams to determine resource and expertise requirements to support customer engagements
• Hire and onboard new team members as required
• Responsible for providing direction, goal setting and performance reviews
• Manage, maintain and enhance the COE best practices repository and related knowledge collateral
• Contribute to the design, implementation and execution of strategic Global Customer Success initiatives
• Lead the day-to-day operations of the team of COE Advisors
• Support the team in responding to customer priority situations, managing the multiple levels of urgency and severity

What we are looking for

• Strong functional knowledge of SAP, Oracle or other ERP systems.
• 3-5 years of leadership experience
• High level understanding of the software development lifecycle and how SaaS organizations deliver software
• Minimum 10 years relevant experience in supply chain management disciplines, ideally in a customer facing role. A robust background in Kinaxis’ own RapidResponse solution is considered an asset.
• Self-starter and a willingness to take on independent projects
• Ability to communicate with all levels of staff and management
• Ability to travel 25-40%
• Strong leadership, administrative and analytical skills
• Track record in responding to challenging customer needs, demonstrating a focus on customer success

What we have to offer

• Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
• Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/ .
Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected] . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.