Operation Assistant Manager Jobs

TAV Operation Services, a subsidiary of TAV Airports Holding and ADP Group, is amongst the leading global airport & travel hospitality service providers, currently presented in 19 countries, managing more than 80 lounges and providing a wide range of premium passenger services. TAV Operation Services aims to provide its guests a unique, seamless end-to-end customer journey as part of the travel experience and being the reliable solution provider for our partners within the eco-system. TAV Operation Services' portfolio includes premium and ancillary services such as Meet & Greet, Fast Track, Loyalty Platform and Commercial Area Management at TAV Airports. Creating outstanding services for airline passengers with a global brand portfolio with Primeclass, TAV Passport, Tavport.com, LoungeMe. The operations of TAV Operation Services are covering Europe, the Middle East, Caucasus, Central Asia, Africa, Latin, Middle East and North America regions.

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What Awaits You, What Will Be Your Responsibilities

• Coordinate the training plans for operational and mandatory courses so that the nominations remain relevant to the job role and the station’s needs,
• Look for new opportunities in the New York Region,
• Staff and shift management of all up&running operations,
• Liaise with the appointed Service providers, Airport Authorities,
• Support Sales & Marketing in local by meeting airlines station managers, hotels, travel agencies, etc.
• Ensure continious cost and process efficiency in all operation areas,
• Ensure the sustainability of Lounge Services and all available Other Additional Services (Meet&Assist, car vale, etc.) with the pre-set quality standards, ensure customer satisfaction,
• Coordinate the planning for the opening of new Lounges in the New York region. Involve all key departments, set up the recruitment process, conduct interviews for station staff.
• Develop, maintain processes, procedures ensuring SOPs are adhered to ensure consistent levels of quality at all operation areas,

What will be the qualifications we expect from you?

• Excellent knowledge of MS Office applications, especially PowerPoint and Excel.
• Work Experience: Minimum 5 Years (preferably in hospitality, tourism industry)
• High motivation with a proactive mindset.
• Fluent in English, proficiency in a second language is a plus.
• Strong organizational and prioritization skills, with the ability to meet deadlines under pressure and pay attention to detail.
• Ability to collaborate effectively with colleagues across the organization.