Manager Business Customer Solutions

**Requisition** : 74460 **PSEG Company:**
Public Service Electric & Gas Co. **Salary Range** : $ 121,300 - $ 242,600 **Incentive** : PIP 20% **Work Location Category** : Remote Local **PSEG**
operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states. **PSEG**
offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. **Job Summary** This position has several key responsibilities within Business Customer Solutions and is directly responsible for Outdoor Lighting & Unmetered Services Sales Operations and the Managed Municipal Customer Advisory team. Scope of position includes: Outdoor Lighting and Unmetered Services
Sales and Process Support, $80m in Distribution Margin Revenue and a Scorecard Metric, Unmetered Support & Controls, Audit, Customer Complaint resolution, including Contract Labor. Role must be liaison between business, the Electric Divisions, Asset Management, and IT with a strong customer focus. **Job Responsibilities** This position is responsible to lead and manage a diverse group of professionals and activities for customer service, support and sales activities of PSE&G's municipalities. Responsible for the direction, training, coaching and mentoring of associates involved with Outdoor Lighting, other unmetered services, and the municipal customer advisory team. Outdoor Lighting/Unmetered Services and Sales accountabilities include entire sales process, revenue generation and order fulfillment. Responsible to attract customers to new and existing programs as well as develop and implement new business processes that support customer satisfaction/experience. Fulfill customer requests for unmetered services and Outdoor Lighting and engage government and private industry of utility programs and services. Position must interact and collaborate with Marketing and Communication teams to support Customer Services and Large Customer Support sales and Outdoor Lighting strategies and initiatives to achieve PSE&G growth objectives and Customer Satisfaction goals. Position requires effectively communicating and obtaining support across multiple cross-functional departments within Customer Care, Electric and Gas Distribution, Internal Services, Regulatory, Asset Management and Public Affairs.
The position interacts very closely and in partnership with the Regional Public Affairs/State Governmental Affairs team to ensure alignment and coordination among team members. Responsible for the leadership and management of a team of business customer advisors, who are responsible for relationships with PSE&G's managed municipal customers, in the proactive outreach and reactive resolution of company-customer issues.
Advocacy is a key aspect of this role, and of the Customer Advisors who report to them. Advocacy is being responsible to strengthen relationships with their teams assigned business customers in recognition of the role they play as influencers in public policy and regulatory arenas. This includes creating and executing communications and advocacy plans, as well as events. Advocacy encompasses the following: + Create awareness with and support from the customer on select PSE&G initiatives and other desired initiatives + Mitigate customer opposition of select PSE&G initiatives and other desired initiatives + Represent the customers viewpoint back to PSE&G + Build internal relationships and clearly communicate with internal stakeholders to influence select PSE&G initiatives such as new product and service development, and legislative and regulatory policy focused on bringing additional value to their customers + Understand processes and have strong relationships throughout the company in order to successfully advocate for customers on operational matters within PSE&G **Job Specific Qualifications** **Job Specific Qualifications:** + BS/BA plus 7 years' work experience or, in lieu of a degree, 10 years' related business experience. + Proficient with Microsoft applications and familiarity with Customer Information Systems, DWMS, and SalesForce. + Demonstrated knowledge of PSE&G tariffs and NJ administrative code. + Must understand the process interdependencies between Electric and Gas Distribution and Customer Care. Knowledge of electric and gas operations and project management. + Strong skills in oral and written communication to respond to internal and external executive and regulatory inquires. + Demonstrated planning and organizational skills. **Minimum Years of Experience** 10 years of experience **Education** **Certifications** None Noted **Disclaimer** Certain positions at the Company may require you to have access to Part 810-Controlled Information.
Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.
Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.
If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices. As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information.
If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer. **PSEG**
is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. Business needs may cause
**PSEG**
to cancel or delay filling position at any time during the selection process. This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees.
**PSEG**
employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. PEOPLE WITH DISABILITIES: **PSEG**
is committed to providing reasonable accommodations to individuals with disabilities.
If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].
If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. **ADDITIONAL EEO/AA INFORMATION**
_(Click link below)_ Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Pay Transparency Nondiscrimination Provision Diversity at PSEG: Equal Opportunity Employer PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. Need to request an accommodation? If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.