Manager, Billing & Operations Jobs

The Manager, Billing & Operations owns the accounting and transaction reporting from the sale of all products under revenue recognition (ASC 606). They ensure that the quote to cash process is seamless and oversee collections to maintain a healthy cash flow.

OUTCOMES

• Manage the Quote to Cash process including order processing, invoicing, and collections
• Serve as a contact for external auditors and consultants to ensure compliance with accounting standards and policies
• Maintain documentation for accounting processes and policies and update as changes occur; identify and implement accounting process and system improvements
• Provide weekly report on cash collections, and resolution status of past due accounts
• Oversee support provided to internal and external customers, identifying areas for improved efficiency of knowledge management
• Manage staff of 3, including work allocation, training, and problem resolution. Evaluate performance and make recommendations for personnel actions
• Perform and/or review monthly fluctuation analysis to identify potentially unrecorded entries or unusual trends and communicate with management
• Manage the revenue monthly close process, ensuring that deadlines established by management are met consistently while ensuring reported results are accurate and in compliance with GAAP.
• Interpret custom customer amendments to track and apply appropriate billing and revenue recognition schedules
• Prepare and/or review balance sheet reconciliations and related journal entries, ensuring that they are completed on a timely basis, contain adequate information and support, and have no major unknown reconciling items; assist with reconciliations as needed and review and approve reconciliations
• Maintain and improve upon AR metrics to ensure healthy cash flow
• Work towards scaling, automation and continuous improvement of AR and revenue processes
• Provide world-class customer service to internal and external customers (i.e., Sales, FP&A, External Audit, SFDC Admin, Billing Team)
• Work with internal parties on order/provisioning related questions

What You’ll Bring

• Working knowledge of Zuora and Salesforce preferable
• Demonstrated ability to manage multiple projects
• Has led teams or cross-functional initiatives with success
• Commercial revenue environment, preferably in high-tech SaaS environment
• 4 years of billing and operations experience with at least 1 year of management experience

COMPETENCIES

• Organization and Planning - able to plan, organize and schedule in an efficient and productive manner. Focuses on key priorities
• High degree of attention to detail and trustworthiness, treats sensitive information with confidentiality
• Self-motivated and accountable to goals set by self and others
• Excellent personal skills to communicate effectively with team members and customers
• Strong analytical and problem-solving skills
• Comfortable dealing with numbers and the processing of financial information

$95,000 - $108,000 a year

About 15five

15Five is the holistic performance management company. 15Five equips HR teams with a complete platform solution to improve manager effectiveness, drive high performance and engagement, and increase retention. 15Five’s easy-to-use software, coaching, manager training, and community enables HR leaders to continuously measure engagement and performance, and empower managers to drive change.

We Also Offer

At 15Five, we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person.

• 401K with 4% match at 6 months of employment
• Employer paid Short-Term, Long-Term Disability, and Term Life
• 11 paid holidays in 2023
• Monthly reimbursement for internet
• Mindbloom (clinician approved alternative mental health therapy)
• Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting)
• Up to 16 weeks Paid Parental Leave for birth and non-birth parents
• We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities
• Headspace (mindfulness exercises for stress & sleep, including for children)
• Sabbatical Program accessed at 5 or 7 Years
• Monthly reimbursement for wellness/learning and development
• Betterhelp (unlimited mental health therapy)
• Full Medical, Dental, and Vision Insurance
• Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits)
• Best Self Time (Last 2 hours of Friday dedicated to your personal self-care/self-growth/recharge activities)
• Flexible Time Off (minimum 3 weeks off every year)

For More Information See

Our Mission, Vision, & Values - https://www.15five.com/about

Our People and Culture - https://www.15five.com/about/careers

Diversity, Equity, Inclusion, & Belonging - https://www.15five.com/deib

Our Personal & Professional Development Resources - https://www.15five.com/resources/content-library

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits. The US new hire base salary range for this full-time role is $95,000-$108,000 + bonus or commissions + equity + benefits.

Note that base salary ranges are reviewed each year based on up-to-date market data, and team members who are performing are eligible for a merit increase, budget permitting.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.