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Manager 2 Parks & Recreation - Security Services

Company

City of Seattle
Address , Seattle, 98106
Employment type FULL_TIME
Salary $47.85 - $71.80 an hour
Expires 2023-10-18
Posted at 8 months ago
Job Description
Position Description

About Parks and Recreation:
Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens, and swimming pools. Our mission is to provide welcoming and safe opportunities to play, learn, contemplate, and build community and promote responsible stewardship of the land. We promote healthy people, a healthy environment, and strong communities. Delivering excellent customer service to each visitor and participant is a core value.

SPR commits to City of Seattle Workplace Values and Expectations, and Racial Equity and Social Justice as core principles that guide our work. We support and hold ourselves accountable by striving to eliminate barriers to access and provide employees with equitable opportunities for professional growth and advancement.

About Parks & Environment:
The Parks and Environment Division of SPR presents an exceptional opportunity to work with a team of professionals dedicated to maintaining safe parks, education, community engagement, and enforcement within the department and throughout the communities.

About the Position:
The Park Security Manager 2 position reports to the Emergency Management and Parks Security Manager 3 and will oversee the new Park Ranger program and manage the Park Ranger Supervisor, Seniors, and 28 Park Rangers. This position is accountable for data reporting of the unit's key performance indicators related to the 2023-24 Metropolitan Parks District Initiatives.

Job Responsibilities

Management and supervision of the Park Ranger program to provide excellent customer service.

Education
  • Support visitors in having a safe and enjoyable park experience.
  • Serve as a liaison between the City and park users by answering questions and handing out informational literature about the park system and City resources.
  • Provide wayfinding and general park information to the public.
  • Provide excellent customer service, anticipate and solve problems, and educate visitors on park safety rules, codes of conduct, and permissible/impermissible park uses.
  • Educate visitors about our parks, monuments, and memorials by interpreting the role of important people and events or cultural experiences that shaped our park system.
E n gagement
  • Support SPR and other city responses to climate action.
  • Lead interpretative experiences for youth and community groups.
  • Support the care and stewardship of Seattle’s parks, facilities, natural areas, and other assets.
  • Provide knowledge and information about park features and the surrounding environments.
  • Monitor park areas for damage to grounds, equipment, and/or facilities.
  • Report malfunctioning equipment and buildings or grounds in need of maintenance or repair.
En forcement
  • Oversee City parks and designated areas on foot, by bicycle, and/or vehicle to monitor park activity and to inform the public and enforce rules, regulations, laws, ordinances, and municipal codes pertaining to the use of parks and facilities.
  • Mitigate and deter inappropriate activity in City parks by conducting regular patrols and establishing a routine and meaningful presence.
  • Assist with seasonal beach fire and coastal programs.
  • Secure doors, gates, and parks at closing time.
  • Complete incident reports and document appropriate intakes and referrals to other agencies.
  • Respond and assist with park emergency situations occurring on park properties or in response to citywide activations.
  • Engage with rule violators by providing education about SPR rules and municipal codes to foster compliance.

Qualifications

Minimum Qualifications:
  • A bachelor's degree in Parks and Recreation Management, public or nonprofit administration (including social work), business, operations, park security, or a related field (Or an equivalent combination of education and/or training and/or experience).
  • Three years of experience managing a large section, unit, or division, related to the park ranger duties outlined above in a large multi-level public or private sector organization, facilitating diverse groups and interests. Direct experience supervising park rangers or security staff or equivalent experiences.

A successful candidate will have:
  • Regulation practices of safety and security matters with employees and stakeholders.
  • Strong motivation, delegation, and decision-making skills.
  • Knowledge of guidelines including department and City policies and procedures, Traffic Code Manuals, Traffic Incident Management (TIM), and security and safety laws and regulations.
    • Knowledge and experience with the city’s ordinances (i.e., Seattle Municipal Code – 18.12 Park Ordnance), laws, and rules that apply in or on parks and city facilities.
    • Regulation practices of safety and security matters with employees and stakeholders.
    • Strong Communication skills to work with other city departments, and law enforcement agencies to ensure staff is informed of special instructions.
    • Innovation and creativity in problem-solving ideas.
    • Knowledge of guidelines including department and City policies and procedures, Traffic Code Manuals, Traffic Incident Management (TIM), and security and safety laws and regulations.
    • Excellent written and oral communication skills.
    • Strong motivation, delegation, and decision-making skills.
    • Ability to provide effective leadership.
    • Experience working under pressure with multiple deadlines to work with minimal guidelines or supervision.
    • Experience dealing with a variety of personnel issues and working with bargaining unit contracts.
    • Experience managing the division's budget and developing biennial budget submittals.
    • Proficiency in Microsoft Office.
  • Knowledge and experience with the city’s ordinances (i.e., Seattle Municipal Code – 18.12 Park Ordnance), laws, and rules that apply in or on parks and city facilities.
  • Experience dealing with a variety of personnel issues and working with bargaining unit contracts.
  • Innovation and creativity in problem-solving ideas.
  • Excellent written and oral communication skills.
  • Strong Communication skills to work with other city departments, and law enforcement agencies to ensure staff is informed of special instructions.
  • Experience managing the division's budget and developing biennial budget submittals.
  • Proficiency in Microsoft Office.
  • Ability to provide effective leadership.
  • Experience working under pressure with multiple deadlines to work with minimal guidelines or supervision.

Licensing/Certification
  • Current Washington State driver's license

Additional Information

Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:

  • Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
  • Current résumé indicating relevant experience and education.
  • Offers of employment are contingent on verification of information provided by the applicate as a part of the application process, which may include reference checks.
  • Completed NEOGOV online application.
  • Supplemental questionnaire responses.
SPR's Core Competencies are:
  • Service: An ongoing commitment to base decisions and actions on the needs and priorities of the City.
  • Accountability & Action: Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making and promoting high-quality standards.
  • Equity and Inclusion: Supporting the goals of the Race and Social Justice Initiative and the City's commitment to workforce equity.
  • Communication: Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information.
  • Teamwork: Leading as an engaged member of a team to build a cohesive team and facilitate the achievement of work group goals.
  • Aligning Performance for Success: Collaboratively guiding and engaging the team to accomplish defined work goals.
  • Direction and Delegation: Sharing authority and responsibilities with others to distribute decision-making and accountability throughout the organization; enabling individuals to stretch their capabilities; and accomplish the organization’s strategic priorities.

The full salary range for this position is $47.85 - $71.80 per hour.

Benefits – The City of Seattle offers a comprehensive benefits package including vacation,
holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and covered-family-members/most-employees-plans.

Background Checks:
  • This hiring process involves a background check of conviction and arrest records in compliance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.


The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.