Maintenance Leader - Kissimmee West

Role

The Maintenance Leader is a key player on the Stayable Suites team. A remarkable Maintenance Leader drives performance in their team and throughout the property by modeling discipline, attention to detail, and alignment with our core values. They direct the work of Maintenance Technicians and will also perform maintenance tasks in a proactive, responsive, and efficient way. The Maintenance Leader is a working executive that also trains and inspires their team to deliver an exceptionally safe, clean, and affordable guest experience.

Traits of a successful Maintenance Leader:

• Coachable – has an open and thirsty mind to constantly grow through feedback from teammates, guests, and other stakeholders
• Team-oriented – understands that we can achieve our objectives by collaborating with a team of A-players
• Leader – embodies our core values and sets the example for all others on the team to emulate
• Self-starter – possesses a fundamental understanding of what is required for a smooth and successful operation and takes initiative without direction
• Reliable – shows up for work with enthusiasm and is always eager to lend a hand
• Resilient – meets challenges with patience and persistence and does not give up until the job is done to the best of their ability
• Tough but Fair – appreciates the balance between providing a terrific guest experience while holding the line on Stayable Suites’ Rules & Regulations
• Dedicated – motivated by a love for the team, culture, and property
• Attentive to details – performs each task with a critical eye toward safety, cleanliness, and efficiency to deliver the best product at the lowest cost
• Creative – draws from knowledge and experience to implement the best solution for each problem they face
• Disciplined – executes the responsibilities of the position consistently and with fidelity

Where are they going?

The sky is the limit for exceptional frontline team members in Stayable Suites. This frontline role knows the guest, the safety and cleanliness standard, and how to efficiently complete tasks assigned daily. Advancement comes in many forms and will only improve as the company continues to grow.

Compensation

Starts at $18 per hour

Stayable Suites strives to offer fair, equitable, and competitive compensation to all team members. All team members shall be considered equally without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This is an hourly-paid position that may occasionally allow for overtime. Maintenance Leaders have multiple opportunities for bonuses. The hourly wage will be adjusted based on experience, cost of living, and contribution to the property’s success.

All team members may live at any of our properties at a discounted rate for a standard accommodation in the form of a payroll deduction. This may come with additional after-hours responsibility, which shall be paid at your hourly wage.

Responsibilities

Maintenance Leaders are generally responsible for performing preventative maintenance, responding to service calls, and taking on larger projects as needed. Below is a summary of primary responsibilities.

Service Calls

• Log before and after photos in the cloud/mobile ticketing system
• Respond promptly to emergencies with a sense of urgency
• Repair drywall, texture, paint, and basic carpentry items
• Make standard repairs to plumbing, electrical, and HVAC systems
• Install and remove appliances, TVs, and IT equipment
• Assist colleagues with heavy lifts and other team tasks
• Troubleshoot and repair malfunctions in standard hotel equipment and systems

Preventative Maintenance and Projects

• Clean and service PTAC units
• Install and remove flooring, cabinetry, lighting and plumbing fixtures, smoke detectors, and furniture
• Replace batteries in door locks, smoke detectors, and IoT devices
• Follow checklists and assignments to maintain and improve rooms and public spaces
• Work outdoors for extended periods throughout the year on landscaping, fencing, parking lot, doors and windows, roofing, and other repairs and improvements
• Perform security tasks as needed to identify and address safety issues
• Maintain the exterior of the building if not serviced by a contractor
• Inspect rooms for unsafe or unsanitary conditions

Standards

• Proactively address safety and property condition issues immediately when identified
• Bring your own hand tools and reliable transportation
• Work effectively in occupied and vacant rooms
• Inspect room and property condition and coach Maintenance Technicians as needed
• Keep maintenance shop and punch cart clean and tidy
• Train Maintenance Technicians to perform their work efficiently
• Ensure rooms and public spaces are in good repair, including walls, flooring, and FF&E

General

• Contribute to incident reports as needed
• Notify Property Manager of any safety concerns or any violations of policy
• Implement new objectives and procedures
• Assist with maintaining an accurate inventory of maintenance supplies
• Maintain exceptional customer service when interacting with guests

Expectations

This is an important position at the property. Maintenance Leaders deliver the safe and clean product in good working condition that we are proud to present to our guests. We have high expectations for safety and completing assigned tasks efficiently.

Below are the minimum expectations for a Maintenance Leader to remain successful in their position.

Property Condition

• Maintain superior quality scores based on scheduled and unannounced Quality Assessments and guest reviews
• Address guest service calls promptly and efficiently with little to no supervision
• Maintain a safe and clean workspace with minimal interruption to guests and team
• Complete assigned tasks within the allotted time and communicate effectively if unable to meet the expected time and quality standards
• Raise issues or concerns about safety, cleanliness, or property damage immediately when recognized

Team Collaboration

• Align with supervisor by executing meeting cadence with fidelity
• Refer people for employment that live our values and contribute to our culture
• Maintain positive professional relationships with colleagues
• Maintain strong attendance and time punch compliance

General

• Act as a role model for everyone on the property
• Execute all policies and procedures with fidelity
• Report issues immediately to discuss and solve them quickly
• Possess a certification in one or more trades with ambitions for continued growth

About Stayable Suites

Stayable Suites is an innovative and growing economy-scale, extended-stay hotel company. We acquire hotels and motels that outlived their useful life and bring them back with renovations, operational improvements, and rebranding. We look for energetic, enthusiastic, and ambitious people to grow with our team.

If you're looking for a new challenge and eager to reshape the hospitality and communal living worlds, this is the place for you!

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