Luxury, Leisure & Travel Sales Manager

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Sales Manager - Leisure and Corporate for The Chatwal New York is responsible for the Luxury Leisure Sales for the Suites, Consortia and Boutique Luxury Agencies markets as it relates to prospecting and attaining relevant bookings. This role is focused on luxury leisure and corporate sales.

The Sales Manager will effectively familiarize and grow all current Chatwal New York leisure consortia, luxury Hotel collection programs and boutique agencies as well as maintain rapport with individual high-net worth repeat guests for The Chatwal New York specifically.

ROLE RESPONSIBILITIES

• Implement special promotions relating to the Luxury Consortia and Boutique Agencies, and Suite sales segments
• Attend networking leisure tradeshows and promotional events which may include travel, in order to develop networking opportunities through active participation and events
• Proactively engage clients off-property via office visits, industry events and client entertainment
• Conduct thorough site inspections of the hotels with clients, exhibiting key features and benefits of the property
• Curates a personalized and meaningful experience for the Suite, Individual and repeat guest.
• Complete a daily/weekly log of all key activities
• Work with all departments in preparation for VIP suite clientele arrival and experience.
• Achieve monthly, quarterly, and annual sales goals as designated by the Director of Sales
• Knowledgeable of all VIP guests and communicates to the team all needs of the guests.
• Assist in the RFP process for Luxury Consortia and Boutique Agency accounts
• Actively solicits new business through outside cold calling, entertaining and appointments.
• Monitor production of all Chatwal New York Luxury Consortia, Hotel Collection programs and Boutique Agency Accounts, as well as Individual and Suites clientele specific to The Chatwal New York and evaluate trends within the luxury leisure industry
• Maintain an active prospecting, new business development and outside sales call activity as well as a site experience schedule a cultivating one-on-one meeting opportunities with Individual, Suite and repeat in-house guests as The Chatwal New York
• Negotiate with clients and achieve maximum revenue while satisfying clients’ needs
• Show initiative and resourcefulness in developing Individual and Suite Sales to increase market share, ensuring a high level of customer satisfaction.
• Luxury Consortia Travel Agents, Boutique Luxury Agencies, Individual and Suite clientele.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue

ABILITY TO

• Work independently and maintain a positive and productive working relationship with other departments and employees
• Multi-task and effectively and efficiently prospect, sell, cultivate relationships with repeat Suite clientele specific to The Chatwal New York.
• Navigate through Consortia/Boutique Agencies industry contacts with knowledge of the market
• Travel when needed to luxury trade shows, roadshows and sales trips
• Efficiently work with Microsoft Office programs including Office, Excel and PowerPoint
• Ability to learn and use database and sales programs such as Envision, Opera Cloud, Reserve and Hotelligence
• Work with VIP celebrity and high net worth individuals delicately and ensuring their confidentiality

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Salary range: $85,000 - $95,000 + eligibility for Hyatt's Sales Incentive Program

Qualifications

• Must be proficient in general computer knowledge
• A minimum of 2-3 years of hotel sales or comparable experience preferred
• Prefer selling, negotiating, business writing and presentation skills training
• Prefer experience working in the luxury segment
• Prefer completion of a Hyatt Corporate Management Training Program or equivalent training
• Refined verbal and written communication skills
• A true desire to satisfy the needs of others in a fast paced environment