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Location Services Manager/Office Manager

Company

RSM US LLP

Address , Dallas, 75240
Employment type FULL_TIME
Salary $66,200 - $118,500 a year
Expires 2023-09-12
Posted at 8 months ago
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
ENTERPRISE SUPPORT SERVICES (ESS) LOCATION SERVICES MANAGER

This position is responsible for managing an Enterprise Support Services team for the location(s) assigned. This individual is responsible for directing and coordinating Location Services (i.e. facilities and office operations), and Administrative Services (i.e. client service support) solution sets in the assigned location. This includes the overall building environment, appearance and safety of employees and building(s) occupied within the assigned geography to ensure that it remains in good working condition, the general operations of the workspace to include upkeep of equipment, supplies, and delivery of the associated support services.

This individual will work closely with a Location Services Director or Manager Lead, Administrative Services, and other ESS and firm leadership on identifying process improvement opportunities and efficiencies for Location Services and will provide quality and consistent support throughout the firm in accordance with RSM policies.

This position may also be an advisor and idea generator in the creation and evolution of processes, value-add ESS support items, and internal and external client service support items in multiple formats as ESS continues to evolve.

Responsibilities:
Manage ongoing day to day ESS projects and tasks within a specific location(s) ensuring quality of work product and efficient and consistent support and service.
  • Monitor schedules to ensure resources are utilized effectively; reviewing available resources and facilitating necessary adjustments are aligned with experience, expertise, specializations, and business priority
  • Coordinate with other managers to manage volume and resources on a day-to-day basis
  • Serve as escalation point of contact for service requests related to support, supplies, equipment, or other business needs, and communications with internal clients for assigned location(s)
  • Responsible for managing a location(s) ESS team, including providing supervision, guidance, development, and training as well as monitoring volume and distribution of workflow for efficiency and quality of work
  • This includes working with ESS leaders, operational leaders, and key stakeholders to define and manage goals, schedules, resources, equipment, supplies, and other deliverables that support the business and taking appropriate steps to ensure support and service is provided in a timely and efficient manner
Manage or participate in projects, tasks, and maintain stakeholder relationships to assure business needs are met.
  • Supports operational leadership with projects including best practices, process definition, and collaboration with stakeholders to assure business needs are met and projects are delivered on time
  • Ensures projects are delivered on time, and various risk / issues are recognized, ensuring quality and consistent service and support
  • Recognizes and determines the appropriate corrective action to ensure projects are delivered on time and within budget and scope. Escalate to Location Services Manager Lead or Director, as appropriate
  • Maintains project documentation to identify, evaluate, plan, monitor, and follow-up on active projects
  • Works closely with various Internal Client Service teams to manage project risks/issues and ensure the teams are compliant with the various documentation and signoffs
Builds strong relationships with leadership within the location(s), ICS and ESS to ensure constant alignment between the needs of the business and the needs of ESS, and our clients, both internal and external.
  • Communicates priorities as defined by firm, location, and Enterprise Support Services leadership
  • Communicates performance expectations including annual performance descriptor & provides ongoing feedback on performance, recognition, employee counseling reports and/or discipline including termination, creating career growth opportunities and employee development plans
  • Manage best practices and process improvements to ensure effective and consistent services that contribute to the success of the firm
  • Contributes to automation and process improvement through technology, reporting and data analysis
  • Provides input on resource forecasting to Location Services Manager Lead or Director; may assist with interviewing, selecting, orientation and onboarding, and training of team members at certain levels
  • Provides effective leadership, serving as a career advisor to the Location Services Supervisors and other ESS team members
  • Provides input on the development of training as appropriate
  • Provides supervision, guidance, development, and training
  • Other duties as assigned
  • Cultivates a culture of growth and fosters an inclusive environment to ensure employee engagement and retention
Qualifications:
EDUCATION
  • Associates degree or equivalent experience
TECHNICAL/SOFT SKILLS (Required)
  • Ability to prepare charts, graphics and tables, etc.
  • Ability to manage multiple tasks
  • Demonstrated ability to impact and influence a diverse population
  • Ability to manage workflow and expectations with team members, as well as provide guidance/training as needed
  • Strong grammar and proofreading knowledge and experience
  • Ability to communicate both verbally and in writing with diverse audiences
  • Strong organization, time management skills, and attention to detail
  • Intermediate to Advanced Microsoft Office skills
  • Demonstrated ability to apply technical/procedures requirements of the position based on knowledge and experience within specialization.
EXPERIENCE
  • Demonstrated experience managing multiple projects
  • 3+ years management and / or other experience in similar capacity
  • 5-7 years relevant experience in a related field or area
LEADERSHIP SKILLS (Required)
  • Ability to respond positively to changing circumstances, serve as a model of the change
  • Work collaboratively with peer group to provide support across the enterprise particularly during peak times
  • Demonstrated ability to attract, lead, motivate and retain a team, including providing guidance and feedback
PREFERRED REQUIREMENTS
  • Bachelor’s Degree
  • Advanced Microsoft Office Skills
At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at
https://rsmus.com/careers/working-at-rsm/benefits
.
RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at .
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). However, those candidates who may be recent U.S. college / university graduates possessing 1-2 years of progressive and relevant work experience, excluding internships, in the U.S. or his/her home country would be eligible for hire as an experienced candidate and thus eligible for sponsorship.
If you have questions, please reach out to your recruiter. If you are unsure who your recruiter is, please reach out to our immigration question mailbox at for assistance. Only questions specifically related to sponsorship will be considered and answered by the global immigration team’s mailbox.
Compensation Range: $66,200 - $118,500