Loan Officer Assistant I

Position: Loan Officer Assistant I

Reports To: City Executive/Branch Manager/Commercial Loan Manager

Supports: All branch lenders

Reports To This Position: None

FLSA Status: Non-Exempt

Role Summary:

This position will provide all branch lending officers (retail and commercial) with a high level of administrative support to insure that all branch loans are closed and booked according to Bank policy, and in a timely and compliant manner. Responsibilities will include direct contact with loan customers, insurance agents, attorneys and others involved in loan closing and servicing to facilitate an efficient process flow.

Specific Job Functions (Duties/Responsibilities):

• Address customer concerns with Loan Officer(s), research issues and address customer needs as required.
• Prepare any attorneys’ letters and coordinate loan closing with attorney.
• Assist the Loan Officer(s) with the preparation of letters relative to the collection and/or maintenance of an account.
• Monitor and advise when credits mature and process any renewals as approved by the Loan Officer.
• Assist the loan officer(s) in keeping all operation and documentation requirements current.
  • Monitor and advise when credits mature and process any renewals as approved by the Loan Officer.
  • Contact the customer for any future required credit documentation upon discussion with the Loan Officer.
• Perform other duties as assigned.
• Handle all credit insurance including flood insurance.
• Per lender intent, originate and process loan documentation for commercial, retail, mortgage, equity line and all other Bank open-end credits.
  • Work closely with the Loan Officer and the customer from the start of the loan process to the closing of the loan.
  • Prepare any attorneys’ letters and coordinate loan closing with attorney.
  • Deliver and pick up loan closing packages when needed.
  • Handle the loan disbursements with the Loan Officer’s approval.
  • Prepare pertinent loan documents from final CCUS.
• Deliver and pick up loan closing packages when needed.
• Have a working knowledge of current regulations and Bank loan policies.
• Handle the loan disbursements with the Loan Officer’s approval.
• Work closely with the Loan Officer and the customer from the start of the loan process to the closing of the loan.
• Contact the customer for any future required credit documentation upon discussion with the Loan Officer.
• Prepare pertinent loan documents from final CCUS.

JOB REQUIREMENTS:

Knowledge/Skills/Abilities Required:

• Responsible for representing the Bank to customers in a friendly, courteous and professional manner, and for providing prompt, efficient and accurate service in processing transactions.
• Strong written and oral communication skills.
• Actively refers the Bank’s products and services in a professional manner. Maintain an up-to-date knowledge of all Bank services and products, and encourage customers to use them as needed. Display enthusiasm for Bank products and services and appropriately refer customers
• Ability to work independently with limited direct supervision.
• Experience with loan underwriting and processing software.
• Ability to handle sensitive information and information requests from loan customers within policy guidelines and while maintaining customer confidentiality.
• Ability to effectively communicate with lenders, loan customers and others internally and externally to facilitate the lending process.
• Knowledgeable of Bank lending and deposit regulations, and Bank loan policies.
• Working knowledge of Bank lending processes, and loan documentation criteria.

Education/Experience requirements:

• Exposure to lending, loan processing or equivalent experience.
• Capable user of standard office equipment/software applications.
• High School diploma or general education degree (GED) or equivalent.
• Good interpersonal and communications skills.