Library Assistant (Part-Time) Jobs

The Library Assistant position assists patrons with information about library materials, equipment, programs, and services. This position assists library staff and patrons in person, online, and over the phone. The Library Assistant also works in library material circulation, provides computer and printer assistance, and works to ensure that library technology is functioning. The Library Assistant also addresses patron behavior issues in the library and may need to directly resolve disputes, enforce policies and handle difficult situations with patrons.

The successful candidate for this position will develop and maintain relationships with coworkers and patrons, and resolve service, circulation, and technology issues with a high standard of customer service and adept critical thinking skills. The successful candidate will also possess direct customer service experience, be able to model and champion intellectual freedom, and be comfortable and confident working directly with diverse communities.

Educates, trains, and assists patrons in the use of library technology, equipment, and resources, principally PCs and peripherals.

Assists patrons with check-in and check-out and with locating materials at a branch or within the Avondale Library System.

Resolves problems with patron’s account and record. May perform other duties related to circulation.

Assists staff and patrons with the scheduling and use of facility meeting rooms and study rooms.

Provides information assistance and readers’ advisory assistance in person, online, or over the phone, including the use of library resources, equipment, and programming.

Assists patrons in the use of library collections through reference interviews, literature, and online searches. Refers to questions to a librarian, as necessary.

Resolves patron incidents, problems, concerns, and conflicts ensuring that policies are followed or redirected to appropriate colleagues.

Helps with and delivers library programs, as assigned.

Performs cash handling and balancing of the cash drawer at the end of the shift. Performs other duties as assigned.

A high school diploma or GED equivalency required or any equivalent combination of experience, education, and technical training which provides the required knowledge, skills, and abilities, may qualify.

One year of customer service experience.

Two years of computer experience and/or training.

This position may require participation in a rotational schedule, which may include evenings and weekends.

Work requires the ability to read the public library catalog, manuals, Dewey decimal classifications, book reviews, order forms, and computer screens.

Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division.

Work requires the ability to write notes on patrons’ records and changes to the technical manual.

Planning responsibilities include workloads.

Work requires the occasional direction of helpers, assistants, seasonal employees, interns, volunteers, or temporary employees.

Work is governed by broad instructions, objectives, and policies. Work requires the exercise of considerable initiative and independent analytical and evaluative judgment.

The incumbents in this position contact others within the organization. These contacts may involve similar work units or departments within the City such as Parks and Recreation and Employee Connection which may be involved in decision-making or providing approval or decision-making authority for purchases or projects. In addition, these incumbents work with individuals outside the City who may belong to professional or peer organizations. Working with various state and federal agencies may also be required of the employee. Vendors and suppliers may also be called upon for information on purchases, supplies, or products. Meetings and discussions may be conducted with customers, brokers, and sales representatives. Employees must maintain regular attendance. Ability to work in a constant state of alertness and safe manner.