Learning Management System Administrator

Must have LMS Admin experience.

Location: Remote

Learning Management System Administrator – Contract Position

Client is seeking a LMS Administrator to join the Commercial Learning and Development Learning Technology team. In this role, you will support the Commercial trainers and end users. In addition, this role will work closely with our Learning Effectiveness Manager on learning data and metrics.

Location: 100% Remote (Pacific Time hours preferred)

Essential Duties and Functions:

• Troubleshoot and resolve end user issues within defined ticketing process
• Create new reports
• Builds online Certifications and Evaluations in LMS
• Ensure systems are compliant with company system security standards and that security controls are in place.
• Provide LMS product capability consultation for content teams; spread awareness about new features/product updates
• Perform system upgrades and communicate system changes to impacted parties and process owners
• Create, edit, and maintain training items, classes, assessments, and curriculums
• Manage LMS integrations
• Reviews and monitors system performance.
• Audit data discrepancies between multiple systems and correct in LMS
• Coordinate with the training managers and the content vendor to address training needs through LMS
• Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
• Manages tracking of course revisions and history.
• Responsible for carrying out the operational responsibilities of system configurations, data analysis, and reporting functions for the commercial business.
• Create and maintain training procedure manuals and guides
• Coordinate with training effectiveness manner to implement tactics to increase content completion

Knowledge and Skills

• Familiarity with course design and learning content authoring tools
• Working knowledge of SCORM standards and learning management systems
• Experience using VLOOKUP and Pivot Tables to manipulate and analyze data sets
• Experience with deploying regular updates to large-scale enterprise audiences
• Experience with loading content, importing tools, VLS integrations, API integrations, editing & managing notifications, and updating security roles and system configuration
• 3+ years with hands on LMS systems configuration and system administration experience that demonstrates a solid understanding of how to configure and manage a learning management system. Preferred experience with ACTO LMS.
• Strong Microsoft Office 365 product knowledge is a plus
• Working experience with incident management tools (ServiceNow experience is preferred)
• Strong, professional written and verbal communication skills
• Ability to work independently with minimal oversight as well as actively contribute to project teams is required
• Implementation and knowledge of APIs including integration with third-party training providers (i.e., LinkedIn) is a plus*
• Strong analytical and problem-solving skills

Required Years of Experience:

• 3+ years with hands on LMS configuration and system administration experience
• Required Degree or Certification: HS diploma