Customer Process Quality Specialist Jobs

Offers suggestions for process improvement to foster exceptional customer experience.

Objective knowledge of key soft skills and call control

Associate's Degree or equivalent combination of education and experience

Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.

Advanced skills in MS Excel, Forms, and Flow preferred

Curious - Seek to understand and show empathy. Have an insatiable thirst for learning and knowledge.

Previous manufacturing experience considered a benefit

Proactively look for areas of improvement in both process and personnel capabilities. Create process to close gaps

Collaborates with the Business Quality Manager to determine prioritization of work and inputs to the overall quality strategy

5+ years of Quality specific experience

Interpersonal skills to effectively lead and influence across a broad network

Excellent oral/written communication and people skills

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Associates degree or equivalent work experience required.

Minimum of 0-1 years customer service experience required.

Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.

Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.

Strong analytical, organizational, problem solving and customer service skills.

Level 2 certification within 2 years of taking the roll if not already certified.

You will receive a company cell phone and be expected to answer 24-7 unless you have planned for coverage.

Ability to work a flexible schedule in relation to training and auditing.

Travel may be required to audit other shops.

Start time will be reflected in shops morning turnover timing and prior prep required.

Offers suggestions for process improvement to foster exceptional customer experience.

Associate's Degree or equivalent combination of education and experience

Objective knowledge of key soft skills and call control

Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.

1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.

Advanced skills in MS Excel, Forms, and Flow preferred