Customer Service Quality Specialist Jobs

Data collection, management and analysis

Ensure that all products and processes meet internal and external stakeholder requirements.

Experience in the process of Coverage Determinations in Healthcare

Communication skills - verbal and written

Audit Individual Operations team members on processes

Coach team members for improvement against quality metrics

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Associates degree or equivalent work experience required.

Minimum of 0-1 years customer service experience required.

Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.

Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.

Strong analytical, organizational, problem solving and customer service skills.

Level 2 certification within 2 years of taking the roll if not already certified.

You will receive a company cell phone and be expected to answer 24-7 unless you have planned for coverage.

Ability to work a flexible schedule in relation to training and auditing.

Travel may be required to audit other shops.

Start time will be reflected in shops morning turnover timing and prior prep required.

Prefer extensive supervisory experience and knowledge of the Amtrak system, policies, procedures, and service standards for on- board employees

Provides direction to ensure compliance of all personnel with corporate policies & procedures relative to customer experience

Testing consistent with service requirements and other items of regulatory compliance

Effectively contributes to a safe and secure work environment for employees and travel experience for customers

Experience in revenue and accounting procedures, including the ability to evaluate and to perform audits

Experience in TDRS, CSPMI, Exodin machines, Point of Sale (POS)

Assist in the creation of soft skills, customer service, and ticket management training courses.

Strong time management and prioritization skills.

Experience in Managed Mobility Services - a strong understanding of mobility terminology and troubleshoooting

Ability to work independently without relying on significant management oversight.

Education and Years of Experience:

Understand the role and technical skills required of agents,

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

Superior organizational skills - able to manage multiple priorities simultaneously

Maintains training abilities for clients and consumers

Must be pleasant, professional, detailed communication skills

Must be knowledgeable with Microsoft Office

Must have strong oral communication skills

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Associates degree or equivalent work experience required.

Minimum of 0-1 years customer service experience required.

Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.

Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.

Strong analytical, organizational, problem solving and customer service skills.

Alternatively an equivalent combination of education and experience required (may be adjusted based upon local regulations or level of position)

Remote - Work from HomeYes

Bachelor's Degree and 2+years work experience in a related role

Fluent business English skills (written and spoken)

Provides Service Quality analysis for a specific business function or location.

Participates in customer service review sessions for various channels (voice, screen capture, email and chat).

2 years experience of technical support and life sciences regulatory

2 years experience of Regulatory and/or Compliance

Perform key functions in support of the Business Unit's mission and ensure quality.

Work closely with suppliers, customers, and the Regulatory team to ensure technical requests are met.

Update the technical product folders and ensuring their accuracy.

Monitor quarantined inventory and advise disposition of such goods.

Provide technical and project management support to improve customer satisfaction and

Build predictive performance tools to shift from reactive quality management to proactive,

Manage, monitor and trend Quality key performance metrics and reporting for organization to

Responsible for leading Quality improvement efforts for key programs/customers, including

Engage, collaborate, communicate and satisfy customers needs within Quality organization,

Support internal facilities and customers by driving alignment and partnership, including issue

Support and maintain the Quality Management System of the local unit.

Manage incoming Return Material Authorization’s (RMA), documenting RMA numbers and receipt.

Challenge the teams with customer experience feedback and input to decisions.

All aspects of job managed in line with ABB Group/Division/Business Unit guidance.

Previous experience in Electrical product manufacturing units or Quality preferred.

Green belt (lean six sigma) certification a plus.

·Semiconductor fab, Process Equipment or Metrology Equipment experience. 10+ experience

We are also looking for Sr. Engineers in OR and AZ to support this manager.

·Master of Science or Engineering is strongly preferred. Technical competency is a must.

·Self-driven ability to lead multi-functional teams, influence, think outside the box, and communicate effectively.

·Expertise in quality process and standards is required.