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Customer Quality Specialist Jobs

Customer Process Quality Specialist, Energy Quality Operations
By Tesla At , Henderson, 89074
Offers suggestions for process improvement to foster exceptional customer experience.
Objective knowledge of key soft skills and call control
Associate's Degree or equivalent combination of education and experience
Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
Advanced skills in MS Excel, Forms, and Flow preferred
Curious - Seek to understand and show empathy. Have an insatiable thirst for learning and knowledge.
Quality Specialist, Customer Service (Life)
By Transamerica At , Remote $38,000 - $65,000 a year
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Associates degree or equivalent work experience required.
Minimum of 0-1 years customer service experience required.
Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.
Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.
Strong analytical, organizational, problem solving and customer service skills.
Lead Customer Quality Specialist
By Wabtec At , Selkirk, 12158
Level 2 certification within 2 years of taking the roll if not already certified.
You will receive a company cell phone and be expected to answer 24-7 unless you have planned for coverage.
Ability to work a flexible schedule in relation to training and auditing.
Travel may be required to audit other shops.
Start time will be reflected in shops morning turnover timing and prior prep required.
Customer Process Quality Specialist
By Tesla At Orlando, FL, United States
Offers suggestions for process improvement to foster exceptional customer experience.
Associate's Degree or equivalent combination of education and experience
Objective knowledge of key soft skills and call control
Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.
Advanced skills in MS Excel, Forms, and Flow preferred
Quality Specialist, Customer Service (Life)
By Transamerica At United States
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Associates degree or equivalent work experience required.
Minimum of 0-1 years customer service experience required.
Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.
Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.
Strong analytical, organizational, problem solving and customer service skills.
Customer Quality Engineer Jobs
By Proterra Inc At Greer, SC, United States
Strong time management and organizational skills.
Knowledge of BOM structure and management
Present to Management the status of issues and countermeasures; participate with other stakeholders to drive more robustness in the manufacturing processes.
Other duties as assigned by management.
Work with Assembly, Product Development, and Sales to ensure that customer expectations and contract requirements are met.
You will report to theCustomer Quality Managerand collaborate with other Quality team members located at our other facilities.
Customer Quality Engineer Jobs
By ABB At , Senatobia, Ms
Support and maintain the Quality Management System of the local unit.
Challenge the teams with customer experience feedback and input to decisions.
All aspects of job managed in line with ABB Group/Division/Business Unit guidance.
Previous experience in Electrical product manufacturing units or Quality preferred.
Green belt (lean six sigma) certification a plus.
Good knowledge of the MS office package.
Customer Quality Manager Jobs
By Bonduelle At , Irwindale, 91706, Ca $90,000 - $100,000 a year
Provide technical and project management support to improve customer satisfaction and
Build predictive performance tools to shift from reactive quality management to proactive,
Manage, monitor and trend Quality key performance metrics and reporting for organization to
Responsible for leading Quality improvement efforts for key programs/customers, including
Engage, collaborate, communicate and satisfy customers needs within Quality organization,
Support internal facilities and customers by driving alignment and partnership, including issue
Customer Quality Engineer Jobs
By Meritor At , Frankfort, 40601, Ky
Experienced in requirements and implementation of IATF16949 required
Implement and monitor statistical process control activity as required by the customer and internal requirements
Minimum of 3 – 5 years of quality engineering experience in automotive manufacturing environment required
CMM Machine operating experience will be a plus
Lead QRCM teams in non-reversible corrective actions including help to design and prevent defects from occurring
Will assist in training of new Quality Technicians or Auditors deployed to specific areas
Customer Quality Specialist Jobs
By ABB At , Senatobia, Ms
Support and maintain the Quality Management System of the local unit.
Manage incoming Return Material Authorization’s (RMA), documenting RMA numbers and receipt.
Challenge the teams with customer experience feedback and input to decisions.
All aspects of job managed in line with ABB Group/Division/Business Unit guidance.
Previous experience in Electrical product manufacturing units or Quality preferred.
Green belt (lean six sigma) certification a plus.

Are you passionate about providing exceptional customer service? We are looking for a Customer Quality Specialist to join our team and ensure that our customers receive the highest quality of service. You will be responsible for monitoring customer feedback, resolving customer issues, and ensuring customer satisfaction. If you are an experienced customer service professional with a commitment to excellence, this is the perfect job for you!

Overview:

A Customer Quality Specialist is responsible for ensuring customer satisfaction by monitoring customer feedback, resolving customer complaints, and providing quality assurance for products and services. They are also responsible for developing and implementing quality control processes and procedures, as well as training and educating staff on quality control standards.

How To Become an Customer Quality Specialist:

To become a Customer Quality Specialist, you will need to have a bachelor’s degree in a related field, such as business, engineering, or quality assurance. You may also need to have experience in customer service, quality assurance, or a related field. Additionally, you may need to have certifications in quality assurance or related fields.

Customer Quality Specialist Skills:

• Excellent customer service skills
• Knowledge of quality assurance processes and procedures
• Ability to analyze customer feedback and identify areas of improvement
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other related software

What is Customer Quality Specialist Knowledge?

• Quality assurance processes and procedures
• Quality control standards
• Customer service principles
• Product and service specifications
• Regulatory requirements
• Data analysis techniques

What is Customer Quality Specialist Responsibilities?

• Monitor customer feedback and identify areas of improvement
• Resolve customer complaints in a timely and professional manner
• Develop and implement quality control processes and procedures
• Train and educate staff on quality control standards
• Monitor product and service quality to ensure compliance with standards
• Analyze customer feedback and identify trends
• Prepare reports on customer feedback and quality control

What is Customer Quality Specialist Experience?

• Previous experience in customer service, quality assurance, or a related field
• Experience in developing and implementing quality control processes and procedures
• Experience in training and educating staff on quality control standards
• Experience in analyzing customer feedback and identifying areas of improvement

What is Customer Quality Specialist Qualifications?

• Bachelor’s degree in a related field, such as business, engineering, or quality assurance
• Certifications in quality assurance or related fields (preferred)
• Proficiency in Microsoft Office and other related software

Customer Quality Specialist Education:

• Bachelor’s degree in a related field, such as business, engineering, or quality assurance
• Certifications in quality assurance or related fields (preferred)

Tools to Help Customer Quality Specialist Work Better:

• Quality assurance software: Quality assurance software can help Customer Quality Specialists monitor customer feedback, identify areas of improvement, and develop and implement quality control processes and procedures.
• Customer feedback tools: Customer feedback tools can help Customer Quality Specialists analyze customer feedback and identify trends.
• Project management software: Project management software can help Customer Quality Specialists track and manage quality control processes and procedures.

Good Tips to Help Customer Quality Specialists Do More Effectively:

• Stay organized: Develop and maintain an organized system for tracking customer feedback, quality control processes and procedures, and customer complaints.
• Communicate effectively: Establish and maintain effective communication with customers, staff, and other stakeholders.
• Stay up to date: Stay up to date on industry trends and best practices in quality assurance.

Common Customer Quality Specialist Interview Questions:

• What experience do you have in customer service and quality assurance?
• How do you ensure customer satisfaction?
• What processes and procedures do you have in place to ensure quality control?
• How do you analyze customer feedback and identify areas of improvement?
• What techniques do you use to train and educate staff on quality control standards?