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L&D Program Manager & Pe
Company | Gusto |
Address | Denver, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-07-21 |
Posted at | 10 months ago |
About Gusto
- Design and develop new virtual training, instructor-led training, and supplemental learning tools.
- Responsible for the administration required to ensure programs run successfully. Partnering with learning operations to ensure LMS administration, program marketing, facility and materials administration.
- Develop and maintain CX Academy curriculum to consistently improve and evolve our programs as we grow and scale the business.
- Lead, coach, and develop a team of facilitators who specialize in role-based training for several CX teams
- Create learning content in the LMS and eLearning design platforms to build a robust blended learning experience.
- Develop metrics and monitor impact of L&D activities to ensure effectiveness of delivery to the business and return on investment of all training.
- Ensure all training programs are developed, delivered, and measured in accordance with agreed learning & development design principles.
- Conduct needs analysis and evaluate effectiveness of learning solutions.
- Know how to introduce fun and creativity into any activity
- Ability to handle multiple priorities and changing schedules
- Excellent verbal and written communication skills
- Experience using LMS, LXP, eLearning design tools
- 3-5 years of experience in learning & development, facilitation, learning program management
- Experience facilitating with virtual training platforms (Zoom, AdobeConnect, Webex Training Center)
- Can operate autonomously with little supervision
- Experience designing and building large scale learning programs
- Have a warm presence that puts people at ease
- 2+ years of experience leading a team
- Experience managing program logistics (tracking participation, materials, scheduling, etc.)
- Are scrappy and not afraid to roll your sleeves up to get the job done
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