Lan Administrator Iii (Sibley Hospital)

Requisition #: 619094
Location: Johns Hopkins Health System, Bethesda, MD 20814
Category: Information Technology
Schedule: Day Shift
Req#619094 LAN Administrator III
Hybrid (Mon-Fri 8:30-5)
Sibley Hospital
5255 Loughboro Road, NW
Washington, DC 20016
Position will provide direct support for both clinical and administrative customers hardware and software, ensuring Hospital IT Operations are not affected.
Duties Include:
Maintaining client endpoints (PC laptops/desktops, Apple laptops/desktops, tablets, mobile devices, and peripherals) located at Suburban Hospital.
Deliver, move, and install devices and related software including client devices, Web servers, file and application servers, peripherals, operating systems, standard software and vendor software by following documented standards and procedures to provide equipment and service to the customers and to the environment.
Complete service requests as assigned by meeting published Service Level Agreements and/or agreed to delivery dates to ensure customer satisfaction.
Provide technical support, training and guidance to the customer base in the use of PCs, software products and device operations by meeting with the customers on a regular basis to give good customer service.
Provide on-call support to ensure critical IT issues are addressed for continuity of hospital operations.
Education: Two years college course work or trade school required. Additional experience can be substituted for education.
Required Experience: Five years of related experience with computing devices, operating systems, project management, software installation and analysis of user needs
Preferred Job Qualifications:
Knowledge in the assigned IT environments.
Knowledge, Skills, & Abilities (KSA's):
1. Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
2. Must demonstrate strong critical thinking and analytical reasoning skills.
3. Ability to work on multiple priorities effectively.
4. Ability to prioritize conflicting demands.
5. Ability to execute assigned project tasks within established schedule.
6. Ability to work collaboratively in a team environment.
7. Ability to communicate effectively in the service of users and colleagues.
8. Writes and communicates clearly and concisely.
9. Possesses sound documentation skills.
10. Ability to maintain confidentiality
11. Must demonstrate exemplary customer service skills.
Working Conditions
o Works in an office environment. Sometimes needs to travel between various JHHS locations.
o Work requires visual acuity (including close vision, color vision for close computer work)
o Work involves working in a fast-paced environment with exposure to noises, of an open office setting, and with frequent interruptions. (i.e., phone calls, last minute demands requiring prompt resolution).
To apply, visit https://jobs.hopkinsmedicine.org/job/lan-administrator-iii-sibley-hospital-information-technology-us-md-bethesda-johns-hopk-619094-da792/
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