Lan Support Technician Jobs

Description

Come join one of our high performing teams responsible for building the next-generation enterprise APIs and modern responsive user interfaces. We serve the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. Be part of the mission solution and help lead SSA’s Digital Modernization Strategy. We are a team of forward-looking professionals in need of a strong candidate with these key required skills: Customer Service, install and troubleshoot hardware and software, work with incident ticketing system. Do you have most of these key required skills, education, or experience? Do you want to learn more about our telework posture? Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

Team Culture:

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?
• Are you comfortable with proactive outward communication and technical leadership?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?

Mentorship & Career Growth:

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced engineers will be assigned to new hires for one-on-one mentoring, collaborative code reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

Foundation for Success (Basic Qualifications):

This experience is the foundation a candidate needs to be successful in this position:

• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
• 2 + years of experience in the installation of hardware and software on workstations and laptops.
• 2+ years of experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on workstations and laptops.

Factors to Help You Shine (Required Skills):

These skills will help you succeed in this position:

• Experience in the installation of hardware and software on workstations and laptops.
• Experience lifting, moving, and setting up workstations.
• Experience with maintaining meeting room equipment, such as projectors, televisions, and teleconference equipment.
• Ability to install, configure, and troubleshoot workstations and laptops.
• Experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on workstations and laptops.
• Experience with using a problem incident ticketing system.
• Experience with imaging, configuring, deploying, and troubleshooting government workstations, laptops, and iPhones.
• Ability to administer and troubleshoot Windows Operating Systems and various software packages, including Microsoft tools and Adobe.
• Experience or ability to learn using tools such as Active Directory (AD).

How to Stand Out from the Crowd (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• Experience working on government sites with the ability to learn government processes and procedures.
• Excellent communications skills
• Strong problem-solving skills and excellent customer service skills.

Day to Day Responsibilities:

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading!

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.

Find your “Why” with us!

• Image, configure, deploy, and troubleshoot workstations, laptops, and iPhones.
• Utilize incident ticketing system to receive emails requesting assistance.
• Troubleshoot hardware/software.
• All other duties as assigned or directed
• Install hardware and software on workstations and laptops.

Education & Qualifications

• Master’s degree and 1+ years of experience in a training-related field or bachelor’s degree and 3+ years of experience in a training-related field
• Must be able to obtain a Public Trust

Leidos’ Health Group is recognized as a Top 10 Health IT provider. We draw on decades of success to deliver a range of solutions and services designed to meet the healthcare challenges of today. From the research bench to the patient bedside, we are a company of scientists, engineers, and technologists delivering a broad range of impactful, customizable, and scalable solutions to hospitals and health systems, biomedical organizations, and every U.S. federal agency focused on health. Leidos works with customers across the continuum of care to improve clinical, operational, and financial outcomes with innovative solutions that advance the next generation of care. Our mission is to contribute to creating a healthier world. Begin your journey of a flourishing and meaningful career, share your resume with us today!

ITSSCII

Pay Range:

Pay Range $39,650.00 - $61,000.00 - $82,350.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.