Lab Supervisor - Outpatient Laboratory

Schedule: Dayshift, Monday-Friday, with possible weekend and holiday on-call coverage, Full-Time, Benefits Eligible
Location: 700 Children's Drive, Columbus, Ohio 43205

• Serves as technical and procedural resource to medical, nursing, and support staff.
• Attends continuing education seminars and workshops; maintains current knowledge.
• Actively engages in and supports efforts to develop an atmosphere of mutual respect.
• Demonstrates the ability to communicate positively and respectfully with staff, patients and clients.? Maintains and fosters interpersonal relationships with internal and external customers.? Demonstrates the ability to present pertinent information, whether oral or written, in a clear, concise and effective manner to staff, and management.? Demonstrates the ability to provide feedback that is useful and assists in individual improvement.? Communicates updates/process changes with the staff
• Educates staff on new policies and procedures.
• Develops clear goals for operation maintaining a positive attitude toward attainment of those goals.
• Policy and Procedures.
  • Create, update, and maintain procedures.
  • Educates staff on new policies and procedures.
  • Promotes positive acceptance while remaining open to suggestive improvements.
  • Assists, through support, the development or implementation of new testing or processes.
• Demonstrates appropriate management of finical resources.
• Leadership.
  • Demonstrates awareness of technical/professional strengths and weaknesses and seeks opportunities to develop further.
  • Maintains strategic viewpoint considering broad range of factors.
  • Develops clear goals for operation maintaining a positive attitude toward attainment of those goals.
  • Serves as assigned on-call coverage for the department.
  • Assist manager with assigned duties/responsibilities.
  • Promote a cohesive work environment and identify resolutions to improve morale.
• For testing area fills the role of the CAP
• Demonstrates ability to select, train and motivate staff encouraging and supporting others to achieve.
• Maintains and enforces all safety guidelines OSHA, Joint Commission, and CAP within the department.
• Oversees instrument maintenance program, supports regular preventive maintenance, and maintains records of service.
• Assumes the responsibility of customer focused care while respecting medical significance of department and its operations.
• Compliance.
  • Maintains and enforces all safety guidelines OSHA, Joint Commission, and CAP within the department.
  • Oversees quality assurance protocols as required.
  • Oversees instrument maintenance program, supports regular preventive maintenance, and maintains records of service.
  • Attends continuing education seminars and workshops; maintains current knowledge.
  • Trains new staff members and ensures staff is competent/educated about processes/protocols.
• Serves as assigned on-call coverage for the department.
• Maintains strategic viewpoint considering broad range of factors.
• Demonstrates the ability to handle conflict.
• Avoids potentially offensive language (including slang, jargon, jokes) or gestures and body language.
• Maintains fiscal accountability.
  • Maintains cost effectiveness, maximizing available resources.
  • Monitors inventory of supplies, required for department operations.
  • Places orders for materials/supplies and receives/stocks supplies appropriately.
  • Demonstrates appropriate management of finical resources.
  • Contributes to section planning, budgeting, and overall processes.
• If performing testing maintain same competency as MT/MLT; Ability to assist technical staff as needed.
• Creates and maintains an environment for Customer Service.
  • Continuously improves the quality of the services offered.
  • Assumes the responsibility of customer focused care while respecting medical significance of department and its operations.
  • Serves as technical and procedural resource to medical, nursing, and support staff.
  • Works with other hospital personnel/committees to implement multi-discipline projects.? Specimen problem investigation and resolution for customer/patient, includes incident reporting and resolution.
• Maintains awareness of staff development issues, providing timely and specific feedback.
• Prioritizes and adjusts work schedules.
• Diversity and Inclusion.
  • Behaves respectfully and caringly toward all people.
  • Avoids potentially offensive language (including slang, jargon, jokes) or gestures and body language.
  • Identifies personal challenges in relating to persons from diverse environments and works to address these challenges.
  • Actively engages in and supports efforts to develop an atmosphere of mutual respect.
  • Respectfully, privately and professionally challenges comments that demean others.
• Demonstrates the ability to work efficiently and independently.
• Displays a positive attitude, limits criticism to constructive.
• Assist manager with assigned duties/responsibilities.
• Communication.
  • Demonstrates the ability to communicate positively and respectfully with staff, patients and clients.? Maintains and fosters interpersonal relationships with internal and external customers.? Demonstrates the ability to present pertinent information, whether oral or written, in a clear, concise and effective manner to staff, and management.? Demonstrates the ability to provide feedback that is useful and assists in individual improvement.? Communicates updates/process changes with the staff
• Challenge staff through task assignments and coaching/counseling.
• Continuously improves the quality of the services offered.
• Delegation of duties and technical decision/direction of staff.
• Promote a team environment and maintain a cooperative and supportive atmosphere.
• Respectfully, privately and professionally challenges comments that demean others.
• Maintains equitable and appropriate workflow and responsibilities.
• Maintains cost effectiveness, maximizing available resources.
• Responsible for PARs and appropriate disciplinary actions.
• Management of staff.
  • Demonstrates ability to select, train and motivate staff encouraging and supporting others to achieve.
  • Monitors day-to-day laboratory operations; direct workforce appropriately.
  • Prioritizes and adjusts work schedules.
  • Maintains equitable and appropriate workflow and responsibilities.
  • Maintains awareness of staff development issues, providing timely and specific feedback.
  • Challenge staff through task assignments and coaching/counseling.
  • Delegation of duties and technical decision/direction of staff.
  • Oversight to processing/ testing/ resulting specimens.
  • Responsible for PARs and appropriate disciplinary actions.
  • Demonstrates compliance with institutional standards by conducting timely department orientation, performance evaluations and monitoring progress of staff learning plans.
• Demonstrates awareness of technical/professional strengths and weaknesses and seeks opportunities to develop further.
• General Supervisor
• Monitors day-to-day laboratory operations; direct workforce appropriately.
• Technical/Computer Skills.
  • For testing area fills the role of the CAP
  • General Supervisor
  • Maintains working knowledge of technical principles, instrumentation, processes, and technology.
  • If performing testing maintain same competency as MT/MLT; Ability to assist technical staff as needed.
  • Knowledge of appropriate computer programs for technical and administrative needs.
• Demonstrates the ability to adjust to change, handle interruptions and function with changing circumstances.
• Oversight to processing/ testing/ resulting specimens.
• Contributes to section planning, budgeting, and overall processes.
• Promotes positive acceptance while remaining open to suggestive improvements.
• Identifies personal challenges in relating to persons from diverse environments and works to address these challenges.
• Trains new staff members and ensures staff is competent/educated about processes/protocols.
• Knowledge of appropriate computer programs for technical and administrative needs.
• Oversees quality assurance protocols as required.
• Demonstrates compliance with institutional standards by conducting timely department orientation, performance evaluations and monitoring progress of staff learning plans.
• Continuously improves the quality of the services offered.
• Works with other hospital personnel/committees to implement multi-discipline projects.? Specimen problem investigation and resolution for customer/patient, includes incident reporting and resolution.
• Addresses concerns by researching problems and identifying resolutions, using basic troubleshooting skills.
• Behaves respectfully and caringly toward all people.
• Places orders for materials/supplies and receives/stocks supplies appropriately.
• Maintains working knowledge of technical principles, instrumentation, processes, and technology.
• Create, update, and maintain procedures.
• Monitors inventory of supplies, required for department operations.
• Demonstrates the ability to make determinations regarding course of action and alternatives.
  • Addresses concerns by researching problems and identifying resolutions, using basic troubleshooting skills.
  • Demonstrates the ability to handle conflict.
  • Demonstrates the ability to adjust to change, handle interruptions and function with changing circumstances.
  • Demonstrates the ability to work efficiently and independently.
  • Promote a team environment and maintain a cooperative and supportive atmosphere.
  • Continuously improves the quality of the services offered.
  • Displays a positive attitude, limits criticism to constructive.
• Assists, through support, the development or implementation of new testing or processes.
• Promote a cohesive work environment and identify resolutions to improve morale.

• Supervisory skills required to plan, assign, direct, and evaluate the work of subordinate staff.
• Non-testing areas, Bachelor's degree in business, marketing, or medical technology acceptable.
• Certification by ASCP or equivalent (in technical areas that include patient testing/resulting/reporting).
• Master's degree preferred.
• Effective interpersonal skills required in interactions with department staff, other NCH personnel, other agencies and institutions, and the public.
• Bachelor's degree in science (preferably medical technology or a related field), OR a Bachelor's degree in medical technology with three to five years bench work experience in a similar laboratory.

• Ability to stand for more than 1 hour at a time, sit for more than 1 hour at a time.
• Ability to lift up to 30 pounds occasionally.
• Good visual and auditory acuity.
• Full use of hands and arms. Ability to speak clearly.
• The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.