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Justice Grown Patient Care Advocate

Company

Justice Cannabis Co.
Address , Bethlehem, 18020
Employment type FULL_TIME
Salary From $16 an hour
Expires 2023-12-03
Posted at 9 months ago
Job Description

Summary
The Patient Care Associate(PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process. This position is also responsible for ensuring transactions are accurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, this role embodies the company’s culture and brand image.


Essential Functions and Responsibilities
Sales Responsibilities
  • Assists customers in product selection based on defined treatment plans and product availability
  • Achieves daily/weekly sales objectives by fulfilling customer requests and looking for
  • Ensures the consistent delivery of an exceptional customer experience
opportunities introduce new and alternative products
  • Continually develops communication and service skills to increase sales and generate positive
reviews
  • Educates customers on product attributes and usage
  • Ensures customers are accurately logged into the patient tracking system
  • Performs sales transactions in compliance with all regulations governing the sale of cannabis
products
  • Completes accurate sales documentation
  • Ensures transactions are entered in point-of-sale and inventory management systems in
compliance with state regulations
  • Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and
  • Assists in maintaining a safe, clean, and organized dispensary environment
service
  • Establishes on-going relationships with dispensary customers
  • Complies with all safety and security protocols for dispensary staff
  • Performs administrative tasks (customer profile completion, sales tracking, etc.) as required
  • Maintains knowledge of new and existing products via vendor training, documentation, and crosstraining with management, pharmacists, and senior sales consultants
  • Answers phones, responds to voicemail, and takes phone orders
  • Completes customer profiles to assist in future sales and service opportunities

Cultural Responsibilities
  • Is committed to creating and maintaining a collaborative, fun, and productive work environment
  • Builds strong and effective internal, external, and cross-functional relationships.
  • Models honesty, integrity, and direct communication in daily tasks and interactions
  • Actively models Justice Cannabis Co. ’s values and code of conduct
  • Actively participates in team building and cultural development activities
Qualifications
  • Two or more years of experience working in a retail or hospitality environment with cash
handling responsibility
  • Fast-paced, high volume retail sales experience preferred
  • Must pass all required background checks, certifications, and DOH affiliation requirements
  • Must be at least 21 years of age and possess a valid driver’s license or state ID
  • Demonstrated passion for delivering an exceptional customer experience
  • Must have strong organizational skills, high attention to detail and the ability to multi-task
  • Professional written and verbal communication and interpersonal skills

Computers and Technology
  • Must be computer literate with the ability to learn operational systems (Alpine IQ, Leaflogix, MJ
Freeway, Veriscan, Microsoft office, and Metrc, etc.)
  • Experience working with Outlook email and Microsoft Office suite

Work Environment and Physical Demands
The work environment characteristics and physical demands described here are representative of those
an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching into cabinets and displays to show and review product. Ability to maintain a stationary sitting or standing position for up to eight hours in a day based on business needs and sales volume; and, ability to bend and retrieve products from lower shelves. This role also enters information into sales and tracking systems requiring hand dexterity and the ability visually verify correct product information.


Justice Cannabis Co. Code of Conduct
All employees are expected to represent the company’s values and maintain the standards contained in the Justice Cannabis Co. Code of Conduct.