Patient Relations Advocate Jobs

Join our community
Community Health Network has an excellent opportunity available within our Patient Experience team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

Where you fit in

The Patient Relations Advocate acts as a liaison between Community Health Network patients, family members, or visitors to capture the voice of the healthcare consumer and share these experiences with network representatives. The Advocate works to communicate face-to-face, by phone, and by written or electronic communication means as an input and output of feedback and must have excellent communication skills. Processing feedback from healthcare consumers is managed by the Advocate to maintain compliance with regulatory bodies, support review efforts, and coordinate alongside leaders the service recovery efforts when applicable. The Advocate is an integral part of the assessment and consult to ensure Community Health Network is actively listening and interpreting what the healthcare consumer is sharing with our teams as we improve processes designed to enhance the health and well-being of the communities we serve.

Your exceptional skills

• Ability to communicate effectively with patients, families, staff, and physicians, to build relationships, problem solve and provide an exceptional experience
• Strong problem-solving aptitude, motivated to solve issues on first contact
• Advocates for the best possible care, outcomes, and patient/family expectations
• Exceptional communication, relationship, and analytical skills for telephonic and email transactions
• Strong interpersonal skills and empathy
• Working knowledge of patient billing in EMR applications

Your exceptional qualifications

• In lieu of the above requirements, a combination of experience and education will be considered
• Community Health Worker Certification preferred
• Five (5) or more years of customer service experience required
• Bachelor’s Degree required (Clinical, Business, Psychology, Sociology, etc.)

Your life with Community

You work hard to provide our patients with the exceptional care, and you deserve benefits to match. Community offers a unique employment package that encompasses not only your day-to-day job, but also your career.
You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation, and receive recognition for your achievements.
Apply today for immediate consideration.