It Support Technician - Level 1

Cassia, an affiliation between Augustana Care and Elim Care, is currently seeking a dedicated Full-Time IT Support Technician to join our growing team! In this Level 1 position, you will provide IT support for end-user equipment and solutions in a fast-paced environment. As an IT Support Technician, you will make decisions to effectively prioritize and execute daily tasks. Our ideal candidate has excellent customer service skills, proven analytical and problem solving abilities, and an eye for detail.

This is a Full-Time, benefit eligible position.

IT Support Technician responsibilities:

• Provide basic support and management for endpoint security, mobile device management, self-service password reset, spam filter and web filter.
• Provide first line support to staff requests through phone, e-mail, help desk ticketing system, and walk-ups.
• Assist with troubleshooting and resolving workstation, network, and application-related problems.
• Perform installation, troubleshooting, and repair of workstation and mobile devices.
• Escalate problems to Level Two technicians and Network Operations team as appropriate.
• Utilize remote management and support tools to troubleshoot end user devices.
• Gather, enter, and maintain accurate information and data regarding end-user issues within designated tracking system.
• Assist in the installation, configuration, and troubleshooting of peripheral devices, such as printers and scanners.
• Perform other duties as requested.
• Contribute documentation to help desk ticketing system and knowledge base articles.
• Provide assistance with A/V and conferencing solutions.
• Perform basic Active Directory management of computers and user accounts including account modification, password resets, and accounting onboarding & disabling.

IT Support Technician skills and requirements:

• Excellent analytical and troubleshooting skills.
• 1+ year experience in help desk environment preferred.
• Valid MN driver’s license required.
• Ability to present ideas in user-friendly, business-friendly and technical language.
• 2+ years of recent related experience and/or training required.
• Associate’s degree or equivalent required.
• Strong verbal and written communication skills.
• Must have PC support experience.

Benefits:

• Work with an amazing team with decades of experience
• Healthcare, Dental benefits/Full time employees
• Flex Spending Accounts
• Competitive wages with credit for experience
• Paid Time Off (PTO), Holidays
• Tuition Discount Opportunities
• Supplemental Benefits available ex. vision, life, disability, and more
• Free Parking
• Retirement with employer match

About Us:

Cassia, an affiliation between Augustana Care and Elim Care, is a Christian mission organization with over 200 years of combined experience caring for those in need. We strive to inspire residents to live the lives that are most fulfilling to them. We take pride in the longevity of our management team and invite you to apply to learn more!

Augustana Care is an equal employment opportunity/affirmative action employer Minority/Female/Disability/Veteran

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