It Support Technician 1 Jobs

As a first level support, the IT Support Technician will provide technical expertise, installation and training, resolution of technical problems, and ensure currency of information for end users.

Essential Functions:

• Assist or resolve internal customer IT needs or requirements and issues. Issues affecting external customers are to be given top priority.
• Continuously work to improve the quality of technology solutions at SGS.
• Look for ways to leverage skills to automate processes or otherwise reduce repetitive and predictable work.
• Deploy, move, migrate, and retire Mac and Windows desktop systems while minimizing business impact. Maximize efficiency using Casper to manage Mac and SCCM for Windows desktop computers.
• SGS IT compliance - ensure equipment, software and hardware are in compliance with directives from SGS.
• Maintain, modify, and support existing applications as needed.
• Production maintenance and service needs - maintain and / or repair any production related equipment and services on an immediate basis as needed.

General Location Requirements:

• Assist in any additional responsibilities, as directed by management. This job description is not intended to be allinclusive. You may be required to perform other reasonably related business duties as assigned by your manager or other management personnel.
• Keep work area organized and clean.
• Comply with SGS EH&S policies and procedures to maintain a safe work environment.
• Comply with all SGS standards, applicable regulations and department Standard Operating Procedures.

Educational & Experience Requirements:

• Some software development experience preferred.
• Associate degree in graphics/prepress or equivalent experience in the graphics industry.
• Experience utilizing and maintaining Macintosh equipment.
• Experience utilizing and maintaining Windows equipment.