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It Support Helpdesk Analyst I

Company

University of Arizona
Address , Tucson, 85719, Az
Employment type FULL_TIME
Salary $18.78 - $24.53 an hour
Expires 2023-07-11
Posted at 1 year ago
Job Description
Posting Number
req14854

Department
Facilities Mgmt-Bus Svc

Department Website Link
https://www.fm.arizona.edu/#/

Location
Main Campus

Address
Tucson, AZ USA

Position Highlights
Planning Development and Facilities Management IT is looking for an IT Support Helpdesk Analyst I. This position will perform basic information technology support activities including network administration, workstation support, and software support. This position will be on-site at our 1405 N Ring Road building but will need to drive to other buildings on campus to assist other departments within PDFM.

We have over 600 employees and teamwork is our strength. We service over 13 million square feet of campus-keeping the grounds beautiful, classrooms clean, and all utilities moving through the campus. Our vision is to achieve customer satisfaction and employee excellence. We value accountability, communication, sustainability, cooperation, education, fairness, and trust. Become part of the team!

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.



Duties & Responsibilities
  • Documents and updates statuses for all support requests in an incident tracking system and communicates with employees on the status of their support requests.
  • Analyzes, troubleshoots, diagnoses, and resolves problems with software, hardware and network connections.
  • Provides prompt and professional responses for computer and mobile technology support.
  • Maintains computer and technology equipment inventory and software as items are deployed or relocated.
  • Installs, configures, and maintains workstation hardware, software, peripherals, and mobile devices and evaluates workstation support needs.

Knowledge, Skills, and Abilities:

  • Understanding and knowledge of computer networking and ability to troubleshoot concerns.
  • Excellent customer service skills.
  • Understanding of computer hardware and software and the ability to troubleshoot issues.
  • Detail oriented and excellent organizational skills.

Minimum Qualifications
  • Up to 1 year of relevant work experience required.
  • Ability to drive according to the University Fleet Safety Policy.
  • Bachelor's degree or equivalent advanced learning attained through experience required.

Preferred Qualifications
  • IT experience with a university department.
  • IT Helpdesk experience.

FLSA
Non-Exempt

Full Time/Part Time
Full Time

Number of Hours Worked per Week
40

Job FTE
1.0

Work Calendar
Fiscal

Job Category
Information Technology

Benefits Eligible
Yes - Full Benefits

Rate of Pay
$18.78 - $24.53

Compensation Type
hourly rate

Grade
5

Career Stream and Level
PC1

Job Family
IT Support

Job Function
Information Technology

Type of criminal background check required:
Name-based criminal background check (non-security sensitive)

Number of Vacancies
1

Target Hire Date
6/12/2023

Expected End Date

Contact Information for Candidates
Aniela Goodness
[email protected]

Open Date
5/3/2023

Open Until Filled
Yes

Documents Needed to Apply
Resume and Cover Letter

Special Instructions to Applicant

Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.