It Support Analyst Jobs

CURO is one of the largest, fastest growing full-spectrum consumer credit lenders in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other loan lenders and are primed for continued growth and enduring success.

Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!

• Provide first level support for PCs, standard and proprietary software/applications, network connectivity,

and peripherals such as printers, achieving and maintaining a high level of customer service and first

call resolution.

• Act as central point of contact between the customer and IT.
• Utilize the company’s issue tracking system to document customer contacts, issues, and requests.

Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported

issues.

• Perform support and maintenance either remotely or at the customer’s location to resolve problems

using basic troubleshooting and technical skills.

• Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.

Understand the critical nature of the business and makes every reasonable effort to achieve defined

service level agreement expectations and/or provide acceptable workarounds.

• Utilize IT knowledgebase as a part of troubleshooting and researching customer issues, and shares

knowledge with customers and colleagues by submitting frequently asked questions for publication.

• May participate in release/regression testing of proprietary applications.
• Works a flexible schedule, including on-call support.
• Good understanding of common desktop operating systems, software and hardware products such as

Windows XP, Outlook, Internet Explorer, Office 2003/2010, Dell PCs/laptops, and network printers

required.

• Good understanding of Active Directory and experience performing basic functions such as permissions

and password changes required.

• Experience with Citrix and Citrix Management Console is a plus
• Must be team oriented and have good customer service/communication skills.
• Basic understanding of Exchange is a plus
• Microsoft Certified Professional, Network + and/or A+ Certification preferred
• Experience performing basic network troubleshooting in an enterprise environment required.
• Associate’s Degree from an accredited college, university or technical college.
• Minimum of one year of related work experience in a customer service environment required.
• Ability to adjust to changing priorities, circumstances and direction required.
• Ability to learn and utilize new applications and software systems effectively and efficiently.

Base Salary: $35,000 - $50,000

The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time salaried employees are also eligible for the following benefits: Flexible Paid Time Off Program, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.

This employer participates in E-Verify for US-based hires.

CURO Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Flexiti®, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.

CUROLP

Requisition Number: 2023-6571

Brand: Corporate

External Company Name: Curo

External Company URL: https://curo.com/

Street: 101 North Main Street

Remote: Yes