It & Operations Consultant Ii

Company Description
Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Title/Position: IT & Operations Consultant II
Employment Type: FTE
Exemption Status: Exempt
Office location: In office attendance required 50% of the time in Rockledge, FL
Overview Of The Role
The IT & Operations Consultant II is responsible for managing a portfolio of clinically integrated multi-specialty practices and is accountable for driving overall performance results.
Primary Job Duties

• Act as liaison between Care Centers and key Privia business functions to drive alignment, set expectations, and help optimize service delivery.
• Manage expectations with Care Centers as they relate to timeframes and service delivery.
• Serve as a primary point of contact for MSO joint venture between Health First and Privia as it relates to operational and technology services.
• Create and report on KPI trends and performance, highlight key insights and strategize on opportunities to improve end user efficiency.
• Develop and maintain expert-level knowledge in key software platforms such as athenaHealth’s. Performance Management System and electronic health record.
• Work with IT counterparts and consultants to identify root causes of any performance issues with technology platforms, including but not limited to the EMR and practice management system(s).
• Roll out and communicate new Privia initiatives
• Re-engineer process flow for technology tickets to efficiently effectuate needed changes with user credentials and access standards.
• Conduct training sessions for key stakeholders and end users
• Maintain current knowledge of relevant health care topics and share information as appropriate.
• Develop presentation materials, as appropriate, to communicate the status of actionable initiatives.
• Communicate and teach Privia's best practices when appropriate.
• Project management and large scale operations and technology change efforts, including system upgrades, software implementations, and broader system migrations.
• Provide top-notch customer service to physician partners to ensure issues are resolved and clients are satisfied.
• Acts as a SME for Privia Health’s technology platform and workflows and liaison to other Privia stakeholders.
• Work with individual providers and administrative staff to optimize network, hardware, software, and technology workflows.
• Collaborate with the teams to perform current state workflow assessments and develop training plans based on findings.

Qualifications

• Comfort in functioning independently and autonomously and can effectively build a case to effect change. Demonstrates the judgment to appropriately escalate situations as necessary..
• General understanding of Population Health Management and how it applies to risk-based contracts.
• 5+ years of healthcare experience required, particularly working with physicians and medical group staff
• Bachelor’s degree preferred. Healthcare Master’s or MBA highly preferred.
• Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service
• Quantitatively and financially proficient; must know how to read, interpret and explain financial data
• Must comply with HIPAA rules and regulations
• Must have access to reliable transportation

Interpersonal Skills & Attributes

• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Uses a customer-focused approach in dealing with conflict and resolution of problems
• Responds calmly and maturely in high pressure situations
• Positive attitude toward company, work, clients, management, and team members
• Expresses ideas clearly and effectively, motivates the listener to action
• Able to have honest, difficult conversations with physicians and their teams about financial performance and areas of opportunity for improvement

Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Requirements (for Remote Workers)
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.