Operations Administrator Ii - Myschedule

Job Summary
Responsible for performing the administrative functions for any or all hub and station operational areas in reference to the Next Generation Staffing (NGS) including but not limited to, Employee Roster Management Application (ERMA), MySchedule BlueYonder (BY) and the accompanying Spotfire Dashboard. Serves as a customer's first line of contact for a variety of issues. May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, customer service and human resources.
Essential Functions

• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures
• Participate in special projects, to include job fairs and HR Assessments, etc.
• Provides customer service and support for both internal and external customers for HR-related processes
• Responsible for records management tasks such as maintenance, destruction and inventory
• Responsible for the support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule BY in collaboration with operations and management
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
• Provides support for the recruiting process (e.g., scheduling interviews, sending background checks, attending job fairs/recruitment events as needed and contacting selected candidates
• Reviews, researches and/or enters data in various systems to support respective functional area
• Generates, compiles, and distributes HR reports
• Provides support to HR Department as needed
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Assists with all package handler tasks and troubleshooting within MySchedule
• Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Reviews, researches and/or enters data into various systems to support respective functional area
• Provides support on auditing, reviewing, and processing the human resources paperwork and forms
• Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log)
• Ensures all package handler information is updated into corresponding systems In addition to the essential functions above and below, essential functions in Quality Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description. Additional Operations essential functions:
• Assists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees
• Prints rosters from MySchedule systems and provide to management for daily operational sort function
• Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards
• Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review Additional HR essential functions:
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Support package handlers with set-up of MySchedule, including set up of Fed Ex enterprise passwords, MySchedule app download and use

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Required Skills, Abilities And / Or Licensure

• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
• Software skills, including use of Microsoft Office software and web-based applications
• General business skills such as typing; data entry and review; and use of phone, copier, and fax

Schedule
Other Information
Sunday - Tuesday 9pm - 3am
Wednesday and Thursday 8pm - 2am
Address: 3000 Directors RowOrlando Central Park
City: Orlando
State: Florida
Zip Code: 32809
Domicile Location: FXG-US/USA/P328/Orlando Hub
Auto Req ID
394555BR
Position Type
Full time
Employee Type
Non-Exempt
EEO Statement
FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce
Search Engine Description: Administrative