It Manager Jobs

Job Title: IT Specialist/Manager

Job Summary: As an IT Specialist/Manager with our company, you will be responsible for managing and maintaining all aspects of the company's information technology infrastructure. Your primary goal will be to ensure the smooth and efficient functioning of our technology systems, enabling our workforce to maximize productivity and efficiency. This role requires a strong understanding of IT operations, excellent problem-solving skills, and the ability to work collaboratively with various departments within the organization.

Responsibilities:

• Data Management:
• Implement data retention policies to comply with regulatory requirements and protect the company's information assets.
• Create and maintain comprehensive documentation for IT systems, processes, and procedures.
• Oversee the installation, configuration, and maintenance of the company's hardware and software systems, including servers, workstations, laptops, phones, tablets and peripherals.
• Identify opportunities for technology improvements and cost optimization to support the company's growth and business objectives.
• IT Infrastructure Management:
• Training and Documentation:
• Oversee data backup and recovery procedures to ensure data integrity and disaster recovery readiness.
• Coordinate the procurement, deployment, and maintenance of various software applications required by different departments.
• Software and Application Management:
• Network and Security:
• Monitor the performance of the IT infrastructure, identify and address any issues promptly, and implement improvements to optimize efficiency and reliability.
• Provide technical support to employees for software-related issues, and ensure all software licenses are up-to-date and compliant.
• Vendor Management:
• Ensure timely resolution of IT support tickets, maintaining high levels of satisfaction.
• Help Desk Support:
• Collaborate with senior management to develop and execute the company's IT strategy and roadmap.
• Implement and maintain robust cybersecurity measures to protect the company's sensitive data, networks, and systems from potential threats.
• Conduct training sessions for employees to enhance their IT skills and promote cybersecurity awareness.
• Establish and manage an efficient help desk system to address IT-related queries, incidents, and service requests from employees.
• Manage the company's local area network (LAN) and wide area network (WAN) to ensure seamless connectivity and data transmission between different locations and departments.
• Interact with our external vendors and service provides and procure IT equipment
• IT Strategy and Planning:

Requirements:

• Strong knowledge of network infrastructure, cybersecurity, and data management best practices.
• Strong communication and interpersonal skills to collaborate effectively with employees at all levels.
• Proven experience (3-5 years) in IT management, preferably in a similar-sized organization.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Excellent problem-solving and troubleshooting skills, with the ability to handle complex technical issues.
• Proficiency in various operating systems, software applications, and hardware components.