It Help Desk Assistant

The IT-Help Desk Assistant assists the IT-Coordinator in providing needed technical assistance to LFD, Inc. employees and through LFDs organizational support contracts, regarding the use and service of all technology within the organization.RESPONSIBILITIESProvide client support and technical issue resolution via E-Mail, phone and other electronic devices.Configure software to connect to Internet application servers.Provide training to clients in the use of system and applications as related to Internet.Obtain general understanding of OS and application operations related to company-offered services.Perform creation of new accounts using company provide software tools.Independently troubleshoot and strategize solutions for end user and system related IT issues.Document solutions for future reference and cross-training purposesPerform light lifting of up to 25lbs.Participate in special projects that fall within the scope of IT services as assignedserve on strategic planning teams with staff and management to implement enhanced systems for client tracking, assessment and instructionSupport professional staff to expand programs and increase efficiency in the programs, partners, and management teams for plans to expand staff capacity with technology.Develop and recommend cost effective technical system improvements.Operate a personal computer and manage servers using program applications appropriate to assigned duties.Other duties outlined by the IT Coordinator and members of the leadership teamsProvide technical support forProvide software specific technical support to staff. (of special consequence is the positions connection to national and state high stakes testing (such as MCAS, ACCESS, and MAP))Configures and supports internal and/or external networks lays cable, installs cameras and other devices to secure and enhance facilities