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100% Remote Help Desk Technician

Company

Agility Partners
Address Georgia, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-07-08
Posted at 10 months ago
Job Description

A little About the Gig

Agility Partners is seeking a talented Help desk technician who provides first level IT support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.

  • Password resets involving multiple systems, and troubleshooting.
  • Scheduled lunch and scheduled breaks but this is a call center environment.
  • Phone support and inbound tickets coming into group.

Benefits and Perks

  • Paid Holidays, 50% medical coverage for you and your entire family, short/long term disability and life insurance options
  • Working for an organization that focuses on company culture, inclusion and diversity
  • 401(k)
  • Life Insurance
  • 100% Remote work
  • Room to grow within organization

The Ideal Candidate

  • Good communicator - can ask probing questions
  • Needs solid technical foundation, enjoy technology and likes to work with people