It Epic Trainer Jobs

Job Summary
Boston Children’s Hospital’s EHR system will be consolidated from two systems (Cerner and Epic) into a single one by Epic. Using Epic’s EHR software, the hospital will embrace an enhanced model of care centered on readily available health information. This 18-month implementation of a new, unified EHR platform is an enterprise initiative for the hospital that will further strengthen the care we provide to patients and families.
This IT Epic Trainer will be responsible for:

• Develops or provides substantive input to training curriculum for online learning or in person instruction. Regularly obtains feedback from super-users and their managers. May provide specialty training to user groups.
  • Responsible for supporting all elements of training planning, design, development and implementation for designated application(s). Responsible for development of detailed, workflow-based curriculum for designated application(s). Responsible for building, testing, and maintaining the training environment for designated application(s). Maintains training curriculum, training environment, and delivers ongoing education post go-live.
• Participates in analyzing tickets, feedback and requests to identify need for modification in curriculum and delivery of training.
• May present at national forums (i.e., Epic XGM - Expert Group Meeting, Epic UGM Support - User Group Meeting). Attends Epic related conferences.
• Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams.
• Applying a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated operational needs. Identifies implications, brainstorms solutions and assesses the best option among many. Presents recommendations to senior team member or management as appropriate.
• Performs advanced configuration or customization, as necessary, to address training needs. Maintains training environments. Records decisions and applicable business rules and prepares or may assist in preparing user documentation.
• Responsible for supporting all elements of training planning, design, development and implementation for designated application(s). Responsible for development of detailed, workflow-based curriculum for designated application(s). Responsible for building, testing, and maintaining the training environment for designated application(s). Maintains training curriculum, training environment, and delivers ongoing education post go-live.
• Serves as a subject-matter expert with deep knowledge of the core Epic application, related non-Epic products/applications and the supported operational processes.
• Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration.
• As a subject matter expert, provides feedback to management on policies, procedures and best practices particularly as these may impact the supported application(s) and operational areas.
• Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes given broader scope and significant integration work.