It Customer Solutions Principal

About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
We Have....

• An open mind for new ideas and creative methods.
• A strong FedEx brand consistently ranked among the world's most admired and trusted employers.
• A top notch leadership team with the experience needed to grow and develop your career.
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!

General Summary....
The IT Customer Solutions Principal is responsible for delivering FedEx's customer full consultation and implementation. This role ensures the right business solutions are delivered to meet the customer and operational requirements. The IT Customer Solutions Principal is responsible for aligning IT, customer, and operational requirements to form a solution that can delivered thru application configuration and product development. The position is responsible for guiding and consulting with implementation teams that are responsible for delivering FedEx Developed products and 3rd party WMS solutions to meet the defined solution capabilities. This role is responsible for working with customer implementation teams to resolve complex solutions, issues and work with product management to define customer need. Prioritization and sequencing actions are critical to meet the required delivery timelines. Responsible for working within the organization to review customer needs, demand for capacity and prioritization.
This position will be responsible for.....
Work with the Implementation and product development agile teams to define and review solution specifications for core and edge product deliverables. Work to establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in customer implementations Understands and supports solutions by collaborating with Pricing/Solutions, Implementations, IT, Project Engineering, Operations and Implementations and any other stakeholders involved in implementations to assist with answering questions to deliver the required capabilities Engage Sales, Solutions and Operations to validate new business scope as it pertains to customer contract documents, technical specifications and data analytics to ensure correct technologies are selected to support customer requirements Engineers/work with engineers to design and operational and IT solution that meets the needs of the customer with the low costs solution Works with system and solutions technology members to influence decision-making and sequencing of product development capabilities and initiatives to meeting implementation timelines. Communicate to all levels of leadership on project status, concerns and risks around People, Service, and Profit while providing scientific data to allow for timely decision-making. Acts as customer advocate for the product and solutions working with Architects and Product Management for comprehensive product that incorporates solution required to support implementation, core and edge capabilities. Collaborates with implementation teams to determine cross-program impacts, interdependency of work and priorities, capacity, plans for communication, coordination and delivery of implementation. Interacts with Product managers and implementation agile team to review demos to validate the most critical aspects of a solution and ensuring the right systems solutions needed for customer implementations. Contributes to and helps lead capacity management and planning by defining and presenting the needs of the customers to ensure successful on time delivery to customer commitments. Builds relationships and influences leadership, customers, Architects, Product Managers and customer implementation team to deliver solution that conform to repeatable standard. Strong partnership and collaborating with IT and business teams to ensure timely customer value delivery. Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing standards.
You might be a great fit if....
Education/Experience
Bachelor's Degree in Science, Technology, Engineering or Math required with 8-10 years of experience as minimum. In addition to minimum experience, an additional four (4) years of relevant, demonstrated experience working as a key member of a project team developing business processes, solutions, creating business requirements and delivering business capabilities will be considered in lieu of a degree. Experience working in an Agile environment, specifically with product management / product ownership desired. Experience in Warehouse Management Systems specifically in Manhattan Warehouse Management Operating System (WMOS) is preferred. Experience in configuration, implementation, customizations, and enhancements in Enterprise Warehouse Management Systems (WMS) for 3PL customers. Demonstrate good understanding of the Warehouse Management related business process flows. Understanding of Manhattan system process flows desired. Demonstrate knowledge on the typical integrations such as between an ERP and WMS systems Excellent written and verbal communication and presentation skills. Excellent stakeholder management skills with emphasis on customer service. Strong team player. Knowledge of Agile and Lean values/concepts Demonstrated ability to understand complex ideas, break them down into smaller, sequential plan, while understanding interdependencies to deliver solutions Uses solutions-based thinking in problem solving, asking probing questions and looking for underlying issues Strong influencing skills to guide a team to understand Product/Program Features and impact of deliverables Strong influencing skills with customers to understand the system and capabilities for deliverables Strong verbal and written communication skills necessary to inform teams and stakeholders Business acumen and ability to understand the larger company strategy Software skills, including use of Microsoft Office and web-based applications
Physical/Cognitive Requirements
With or without accommodation:

• Ability to sit/walk/stand for up to 8 hours per day.
• Ability to read, write and interpret information.
• Ability to use hands to finger, handle, or feel.
• Ability to follow policies and procedures.
• Ability to add, subtract, multiply and divide.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

ADA - FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job ID: 48718
Schedule: Full-time