Investigations Manager Jobs

The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia’s public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.

Accurate, thorough, and timely entry of data into multiple databases.

Develop and maintain positive working relationships and communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.

Project a professional image through in-person, phone, and electronic communications.

Plan and prioritize workload to meet day to day needs.

Read, screen, and respond to correspondence in a timely manner.

Independently establish and monitor deadlines to ensure timeliness.

Execute high quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow through with customers.

Collaborate and work effectively as a team member.

Participates in team meetings and attend trainings.

Travel statewide as needed.

Guide the day-to-day activities of two teams of investigators to ensure the teams are running efficiently to meet established performance metrics.

Build team collaboration in a remote environment.

Supervise and direct investigators and team leads giving instructions and guidance through case supervision and developing necessary resources and tools if gaps are identified.

Participate in project development and management initiatives, internal operating procedures, and business processes.

Collaborate within the Office of Investigations management team to set office goals.

Observe, review, and analyze processes to identify inefficiencies and areas where improvements could be made.

Resolve problems encountered in the investigation process, collaborating with internal and external stakeholders as needed.

Provide investigative support as directed to other external investigative and regulatory/enforcement agencies.

Conduct investigations as required.

Assist with case management as needed.

Review findings of investigations to ensure they accurately, clearly and thoroughly draw conclusions based upon evidence, testimony and policy, rules, regulations, etc.

Delegate to team leads as needed

Participate in and lead management/supervisory/team meetings and attend trainings.

Preferred qualifications:

• Experience in quality, compliance, or investigations in DBHDD’s programs/services or with a safety net provider

• Bachelor’s degree

• Strong organizational and time management skills

• Ability to work effectively and efficiently with minimal supervision

• Excellent oral and written communication skills

• Ability to interact effectively and work collaboratively as a member of a team

• Flexible self-starter with intellectual curiosity who can autonomously assess risk and safety of vulnerable individuals

Benefits

In addition to a competitive salary & benefits, GA Department of Behavioral Health and Developmental Disabilities is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation and sick leave. For more information, visit https://dbhdd.georgia.gov/benefits

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• TB Evaluation
• Annual Influenza*
• Drug Screening

• Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.

When applying for this position, you will be asked if you meet the minimum qualifications for this position as stated below and may possibly be presented with additional questions to assess preferred qualifications. Preference will be given to applicants who meet one or more of the preferred qualifications and have demonstrated relevant experience clearly indicated in their work history.