Intake And Resource Coordinator

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys was founded in 2003 by the San Francisco Sheriffs Department as the first accredited charter high school in the nation to provide diploma programs for adults in county jails. Today we are a much different social justice non-profit agency that has expanded its charter schools into 9 counties, in 24 jail locations and over 80 community learning centers. In addition to our schools, now we also run multiple homeless shelters, employment programs, programs for the unsheltered, reentry programs and housing for women suffering from immense injustice.

Housing Services Overview - a unique opportunity

Five Keys Housing Services aims to provide a warm, thriving community of support and services tailored to the unique needs of unhoused individuals at our various sites. Our goals are to provide outstanding customer service to our guests; excellent training and support to our staff; and ensure a safe, welcoming and clean environment for each of our guests to call home as long as they are with us. Our housing sites are unique in their approach to our clients, emphasizing low barriers to entry and a flexible approach to rules and requirements. Our goal is to support people who are often unsuccessful in traditional shelter or housing settings.

Our Core Competencies

A well-qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness.

What its really like to join our agency

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. Weve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.
We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

Because we care deeply about our employees, we extend very generous benefits and wellness programs. Very low monthly costs for Medical insurance and deductible and in network out of pocket expenses paid by Five Keys. Dental, vision and life insurance premiums paid by Five Keys and various Pre-Tax Flexible Spending Accounts and retirement account 403b. Generous time off. Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs. Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment. FREE access to wellness-related apps, Employee Assistance Program and Talkspace online therapy for you and your dependents.

JOB SUMMARY

The Intake Coordinator acts as a resource, ally, and advisor to shelter participants, and staff, supporting the routine operation of the shelter by maintaining all databases of information, acting as reception and as a resource for clients’ needs. The Intake Coordinator is responsible for ensuring that all database entries and reports are accurate; assisting with monthly invoicing and reporting; coordinating appointments; and managing exit spreadsheets and other case management tracking tools The intake coordinator works closely with the sites care management team to ensure all intake packets are completed, all site rosters and tracking are correct and the site information is up to date.
The Intake Coordinator position reports to the Site Director and is accountable for the nuts and bolts that make our shelters run smoothly and efficiently. This position requires a high level of organizational skills, data entry and customer service to our vendors, partner agencies and more.
We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. This job is for you if you are detail oriented, create a positive environment, able to be self motivated and think outside the box.

JOB DUTIES AND RESPONSIBILITIES

• Tracking staff and visitors present at the shelter
• Perform reception duties; greet guests, answer phones, screen and route calls, general admin support.
• Assist in preparing monthly reports or any reports as requested
• Responsible for accurate tracking of all guests entry/exit on the roster as well as in multiple databases
• Act as liaison with staff/clients regarding any operational needs
• Maintain sign-in/out logs and verify sign-in sheets daily to ensure that clients are active and enrolled as well as completing the enrollment of new clients
• Provide a welcoming and supportive environment by greeting all visitors for clients and colleagues
• Logging within the database client status, client behavior issues, intakes, and site roster
• Other duties as assigned
• Supporting all administrative staff as needed while providing effective communication to various departments

KNOWLEDGE AND SKILLS

• Fluent Spanish speaker preferred
• Interacting with diverse community partners, clients, and staff with even broader heritage and backgrounds in a calm demeanor
• Clear Communicator
• Experienced Administrator
• Experience with Microsoft Office (Word, Excel, and Powerpoint), Google Suite (Docs, Sheets, and Gmail) and phone usage are required
• Willingness and ability to grow professionally, be accountable, and expand skills
• Exceptional written communication skills; ability to express complex ideas with clarity and precision in written documents
• Advanced problem-solving skills; tactfully address and resolve questions/concerns
• Knowledge of interpreting data to make complex spreadsheets.
• Learns and uses information systems effectively and efficiently. An overall eagerness to learn new things while adapting to constantly changing circumstances
• Ability to maintain strong and appropriate boundaries with personal identifying information when interacting with guests, community or program partners, and while at the shelter
• Previous database usage
• Organized and efficient with high attention to detail with the ability to handle multiple deadlines and tasks simultaneously

EDUCATION AND WORK EXPERIENCE

• High school diploma or GED
• Prior work with people dealing with mental health, disabilities, or substance abuse issues is preferred

PHYSICAL REQUIREMENTS

• To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. Employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief.
• Frequent and prolonged standing, walking, and sitting
• Lifting items that weigh up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Travel to multiple sites required
• Long periods of walking, sitting at a desk and/or computer station
• Occasional reaching with hands and arms

ADDITIONAL REQUIREMENTS

This position is contingent upon:

• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

WORK ENVIRONMENT

• Some personal safety risk working in high-crisis environments
• Work environment varies from site to site
• Moderate to high noise level

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency-wide (i.e., charter schools, housing services, programs, transitional employment, nonprofit administration, etc).