Intake Coordinator Jobs

– Position Requirements

JOB TITLE Intake/Unit Coordinator

CC/Department 6341 Geriatric Behavioral Health

Reports to Department Director

JOB SUMMARY

The Geriatric Behavioral Health Intake Coordinator will serve as the primary person to provide intakes, screening and determines the eligibility and benefits of all coming referrals. All referrals and inquiries will be attended and responded in a timely and professional manner. The Intake Coordinator will also provide clerical services, maintains the clinical records and ensure an effective flow of communication to the unit.

QUALIFICATIONS/JOB REQUIREMENTS

EDUCATION

• Degree in Behavioral Science, License Psychiatric Technician or related field.

EXPERIENCE

• Prior experience in working with a Behavioral Health Organization on intake screening, admission process and registration is preferred.
• Knowledge in insurance eligibility and benefits.

CERTIFICATIONS/LICENSURE

• Must have CPR certification
• CPI certification or other Assaultive Behavior Management program certification or within 3 months of hire

OTHER SKILLS, ABILITIES & KNOWLEDGE

• Possess knowledge of psychiatric and medical terminologies.
• Excellent reading, verbal & written communication skills are necessary. Must have outstanding guest relations skills.
• Demonstrate the ability to use standard office equipment such as telephone, fax, efax, copiers, EHR documentation and other computer programs
• Organized and possesses the ability to adjust to the constantly changing workloads.
• Proficiencies with computer programs, which may include Microsoft Word, Excel, Power Point, Outlook and others.
• Knowledge of intake process, skills and methods of relating to referral sources, patients and families.

VALUES

RESPECT - We demonstrate that we value others and ourselves through our words and actions.

CARING - We provide our patients and their families with compassionate, quality care, treating them and each other with kindness.

INTEGRITY - We act with honesty and transparency and do the right thing.

PASSION - We are dedicated to making a difference in the health of our communities and in the lives of those we serve.

STEWARDSHIP - We are committed to being wise stewards of our resources, creative in our approach to challenges and opportunities, and accountable for the results we want to achieve as a charitable organization.

POSITION SPECIFIC DUTIES (other Duties May Be Assigned)

1

Adheres to all hospital and department policies and procedures and the unit safety protocols.

2

Ensure appropriate intake referrals are collaborated accordingly and responded promptly.

3

Maintain courteous and professional interactions with customers at all times. Greets each patient, families and visitors with a smile and acknowledges them in timely manner.

4

Assist staff in communication with the Physicians and patients.

5

Assist patients/families/caregivers with their needs and help problem solve in your capacity.

6

Determine eligibility and benefits from insurance companies on referrals coming directly to intake.

7

Confirm financial responsibilities with patients. Register admission in the system and coordinate with business office. Maintains all insurance records and updates related to patients.

8

Provides clerical support to the nursing team, patients and their families.

9

Coordinate with finance and billing departments all admissions and discharges.

10

Communicate admission to staff and other members of the team by providing basic and pertinent information.

11

Comply with the hospital policies on maintaining safety and reporting incidents promptly.

12

Use effective time management and organizational skills.

13

Processes paperwork for new patients and in accordance with protocols.

14

Ensures that all admission forms are done. Audits charts daily.

15

Promptly answers telephone calls and screens inquiry calls and emails.

16

Collects data to help with the admission process.

17

Communicate professionally and respectfully with all members of the Hospital while working to support a team oriented work environment.

18

Maintains customer confidence and protects operations by keeping information confidential and adhering to the standards of the Health Insurance and Portability Act (HIPAA).

19

Perform record keeping, medical record maintenance, report writing, data collection, audits and other reports as directed by the Nurse Director.

20

Maintains a positive and respectful work environment.

21

Abide and follow the guidelines in the code of conduct, shares accountability and responsibility for conducting themselves in a manner consistent with the hospital mission, vision and values.

22

Make charts, discharge packets.

23

Maintain a downtime packet for use in emergency when computer system is down.

24

Order supplies on a weekly basis, report work requests for broken equipment

25

Arranges consults, appointments and transportation as needed.

26

Organizes chart at discharge and checks chart for completion before delivery to medical records.

27

Performs administrative duties assigned by the unit manager.

28

Anticipates staffing needs of the unit and helps with finding replacement. Communicates with the unit manager and staffing office for any staffing changes.

29

Helps with unit manager on creating a monthly schedule. Attends to the daily staffing needs of the dept.

30

Performs other duties as assigned.

9.2021 GW