Home Heath Intake Coordinator

Intake Coordinator
in Pasadena

Interim Healthcare has an exciting opportunity for a Client Service Coordinator at our West LA location. This is an immediate hire position.
The Intake Coordinator’s main responsibilities will be to support the Operations Manager with office operations and support all client services.
A little about us:

• We are a small team that works together to ensure our clients have an exceptional experience and receive the care they need. Our team culture is one of flexibility, proactivity, and adaptability. Since we are a small team, we all must jump in where help is needed, sometimes performing tasks outside of our normal day-to-day responsibilities and proactively taking action to ensure things run smoothly.
• At Interim, we feel a deep sense of responsibility and pride in taking care of our patients and providing a rewarding career for our team members. Working with the elderly and in-home care patients brings us personal and professional fulfillment knowing that we are doing our part to provide positive healthcare experiences for those in need within our community.

A lot about you: While the technical qualifications are important to us, we are truly looking for someone who will be the right fit for our clients and internal team. We will provide training.
MUST HAVE:

• Strong Customer Service Skills
• Has own transportation as you will need to travel to meet with clients at their homes or in health care facilities.
• Professional appearance and phone acumen, you will be representing Interim Health to clients so it is very important to us to find someone who can not only professionally represent and communicate for the company but someone who will do so with an always pleasant attitude to bring joy into our client’s days. And be a joy to work with in an office setting for the rest of our team.
• High integrity to do the right thing for our elderly and venerable clients, to put them in a situation that is best for their personal needs.
• Ability to demonstrate strong organizational skills, attention to detail, and supervisory skills.
• Excellent written and verbal communication skills with clinical and non-clinical personnel.
• Quick learner who can assess situations with common sense.
• Intuitive thinking who takes action and is proactive in finding solutions.
• 1 -3 years minimum work experience in health care or medical staffing.
• Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
• Computer savvy with experience in outlook and excel.

Additional Desired Qualifications:

• Bachelors preferred, not required
• Business acumen
• Experience in recruiting to understand the process

A day in the life of a Client Services Coordinator:

• Analyzes and evaluates the business operations to ensure standards are met.
• Analyzes and evaluates client service operations to ensure standards are adhered to.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and the ability to disclose PHI is further defined by each organization/department.
• Available to be on call and help over the weekend if an issue arises.
• Responsible for orders being filled by qualified personnel in a timely manner.
• Completes other assignments as requested and assigned.
• Conducts Home Care intake visits to gain an accurate care plan and to determine the right type of Caregiver for the client.
• Creates and/or implements employee recognition, rewards, and incentive programs.
• Responsible for acting when issues and problems are identified with Home Care Clients
• Identifies performance issues, discusses with supervisor, and assists in resolution.
• Oversees all phases of the selection process, including posting, screening, interviewing, negotiating initial offers, and orienting new home care aids or staffing employees.
• Receives referral calls, documents intake for client services, schedules care professionals for home care or staffing assignments.
• Coordinates training/education to enable staff to achieve assigned goals.
• Promotes agency through education to prospective and existing patients/clients.
• Oversees and ensures Care Professional education
• Performs all office functions in compliance with federal, state, and local laws, JCAHO regulations, and all policies, procedures, and standards of Interim HealthCare.
• Develops sound customer objectives and strategies, identifies and meets/exceeds customer expectations, as well as maintains customer relationships in an ongoing effort to drive higher levels of customer satisfaction.

Job Type: Full-time
Salary: $20.00 - $25.00 per hour
Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person
#INDWLA