Installation Scheduler Jobs

The key functions of the SES Installation Scheduler role are the coordination and management of electronic security installation projects. The Installation Scheduler also manages various stages of the installation process from order visibility to on-time delivery to installation to order closure. These business activities include interfacing directly with customers, coordinating project implementation deliverables from start to finish in coordination with the District Installation Manager, Project Managers and/or District General Manager, interfacing with internal technician resources and subcontractors, establishing and meeting installation project schedules, ordering parts as needed, and driving customer satisfaction. The Installation Scheduler reports to the District Installation Manager.
Major Duties And Responsibilities

• Coordination with PMs specific to subcontractors schedules, including the tracking of arrivals and departures to/from customer sites.
• Other duties as assigned.
• Own equipment related tasks specific to submitting approved schedule ordering, equipment tracking, process RMAs, and contacting vendor(s) to obtain service invoices.
• Drive installation process for all orders assigned from start to finish, working in close alignment with Project Managers and field leadership
• Scheduling of Installation Technicians to ensure jobs are prioritized to meet requires customer completion dates with District Install Manager and Project Manager support.
• Manage changes to PSD and Project Scope inclusive of accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
• Review and submit subcontractor POs for approval and to Accounts Payable. After each project is complete, clean up MOR, process signed CFIN in Solomon and closing out tasks/reports.
• Maintain Electronic Installation Folders for all assigned orders.
• Works closely as the primary customer contact to obtain good Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD) when assigned this role by the District Install Manager.
• Create and document action items and notes in Solomon and escalate as needed when action items are not met.
• Review all new orders assigned for Customer Contact Information, Scope of Work, and Traditional/TIS allowances.
• Maintain installation schedule using Solomon or other company scheduling tools/systems for assigned orders.
• Assist in follow up with labor force via phone, e-mail, etc. on Customer expectations to meet PSD and CCD dates through script format.

Minimum Requirements

• Must be proficient in the use of Excel, Word, Outlook, PowerPoint and other computer systems, as well as database management and project management system input and maintenance.
• Ability to demonstrate and possess a working knowledge of the installation processes and systems, including an understanding of the overall order to cash process. These areas should include, but are not limited to:
• Basic understanding of general construction management/coordination requirements (and general construction license and permit requirements is helpful).
• Product and service offerings and deliverables;
• Demonstrated ability to multitask in a fast paced working environment
• Must be a leader with the ability to communicate effectively (oral/written), interact well with internal and external customers, and practice good problem solving skills.
• Occasional lifting of parts and equipment as needed.
• Requires a minimum of 1-3 years of experience in operations scheduling, operations support and/or project coordination.
• High School Diploma or Equivalent required.
• Must be detail-oriented and organized with the ability to multi-task
• Must have effective written and verbal communication skills as well as a an ability to effectively communicate with customers as needed
• Requires a highly motivated individual with a combination of professional business skills and basic technical knowledge.

SES Offers Comprehensive Benefits Including

• Wide variety of employee discounts on travel, equipment, and more!
• Company training
• Paid vacation, holiday and sick time
• Exceptional growth opportunities
• 401K with 60% Match up to 6% of salary
• Highly competitive salary
• Educational Assistance
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.