Insa Cannabis Dispensary Store Manager

Job Title: Retail Store Manager
Reports to: District Retail Manager
Hours: Full-Time
Location: Largo, FL
Position Summary
The Retail Store Manager is responsible for managing the daily operations of the dispensary, including maintaining compliance with company policies and procedures, compliance with state licensing requirements related to retail, and supervision of retail staff. The Retail Manager is responsible for maintaining Company brand standards and ensuring all patrons receive the highest level of customer service.
Responsibilities & Duties

• Maintains comprehensive understanding of industry rules and regulations related to retail in order to uphold compliance standards; works with Compliance to update SOPs in accordance with regulatory changes
• Addresses patron needs and builds relationships, including responding to calls or emails requesting product information
• Performs data analytics to analyze trends and patterns, and communicates across departments to inform production schedules and inventory levels
• Monitors daily cash handling procedures and transactions to avoid discrepancies; monitors operating and financial metrics to control costs and enhance dispensary profitability and patient care
• Works closely with security team to ensure employee and patron safety within retail facility
• Supervises Assistant Managers and ensures policy and procedural information is communicated and followed uniformly throughout the department; holds AMs accountable to meeting performance standards and facilitating a team environment
• Manages time off requests and completes departmental payroll requirements on a biweekly basis; holds employees accountable for following attendance policy and call-out procedures
• Manages dispensary recruiting process with assistance from Human Resources; creates orientation and training procedures for new hires and schedules training shifts
• Manages performance of retail employees, including providing growth and learning opportunities, assisting with conflict resolution, providing annual reviews, and issuing corrective action as needed
• Willing and able to accommodate a flexible schedule, including evening, weekend, and holiday work
• Coordinates with senior leadership to create and maintain departmental budget
• Manages daily operations of the dispensary including ensuring compliance with company policies and procedures, coaching and motivating staff, and ensuring the store is stocked, clean, in proper operational order, and adheres to Company brand standards

Qualifications & Skills

• Must have a reliable personal vehicle
• At least 5 years of leadership experience required, preferably in a high-volume retail environment
• Outgoing, friendly, and enthusiastic attitude required
• Fluency with Microsoft Office 365, especially Excel; knowledge of pivot tables and basic formulas required
• Previous retail, hospitality, and/or customer service experience required
• Basic math skills including adding and subtraction required
• Must be at least 21 years of age
• Proficient computer skills required; POS software and cash management experience required
• High school diploma or GED required/Bachelor’s degree in business management or hospitality preferred

Competencies
Attention to Detail – Ability to perform monitoring and maintain compliance with complex regulations
Confidentiality – Ability to maintain confidentiality when handling sensitive information
Customer Relations – Ability to provide professional customer service and positively represent the Insa brand
Leadership - The ability to effectively lead others in achieving stated duties and assignments. The degree to which the manager demonstrates a positive example in leading staff toward achievement of company goals and mission.
Physical Requirements

• Ability to stoop, kneel, and bend at the waist
• Visual acuity needed for viewing computer screens and fine print
• Ability to lift and carry up to 50lbs occasionally
• Ability to stand and walk for an 8+ hour shift

Workplace Environment

• High volume work during peak hours, events and holidays
• Indoor/outdoor environment with exposure to seasonal temperature changes
• Busy retail environment with moderate noise level