Information Technology Support Engineer

: IT Support Engineer

Roles and Responsibilities:

. Provide first/second level contact and problem resolution for customer issues.

· Work with Third Party Vendors to remediate complex AV issues as needed.

· Provide timely communication on issue status and resolution.

· Maintain ticket updates for all reported incidents.

· Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.

· Install, upgrade, support and troubleshoot for end-user equipment.

· Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.

· Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.

· This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skillset

· Minimum of 1-3 years of IT experience.

· Experience of support end-user devices in an enterprise desktop environment.

· Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.

· Mobile device management including IOS and Android devices, enterprise encryption

solutions

· Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft

· Proven analytical, troubleshooting, and problem-solving skills.

· Basic Networking Skills

· Proven ability to multi-task, effectively determine priorities and meet SLA’s.

· Local language is mandatory, plus good command of English.