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Information Technology Technician Jobs

Company

Sacramento Municipal Utility District

Address , Sacramento, 95817
Employment type PART_TIME
Salary $30.50 an hour
Expires 2023-10-14
Posted at 9 months ago
Job Description
Department: Enterprise Solutions Engineering & Emerging Techno
Location: Sacramento, CA, US, 95817-1899
Category: Information Technology/Telecommunications

Minimum Pay Rate: $30.50

Maximum Pay Rate: $37.12

Civil Service Status: Non-Civil Service (Part Time)

Apply by Date: 08/14/2023

Posting Type: Open

Hiring Manager: Chandrakala Bhusamudra Ankegowda


SMUD is looking to add a member to the IT Quality assurance team who will play an important role in keeping SMUD productive. As an IT Technician, you will be responsible for ensuring product specifications are met and maintain strong quality control of products. You will have the opportunity to learn new technologies, develop troubleshooting and resolution skills all while providing feedback that will help develop resolutions. You will have the opportunity to work with different members of our team who have different roles and contributions. By collaborating with the different team members, you will gain a knowledge and experience of flexibility and diversity.

Purpose

To perform technical support in the area of Information Technology to ensure the availability, integrity and security of SMUD's technology infrastructure.

Nature and Scope

Serves as a paraprofessional resource within an Information Technology discipline; works both as an individual and as a team with other technicians on tactical operational tasks.

Duties and Responsibilities

  • Triages, monitors, investigates, and tracks closure of Information Technology issues and events generated by tools within established service level agreements.
  • Responds to and resolves tier one user questions and requests within established service level agreements.
  • Communicates and educates Information Technology principles and best practices to the employee base with direction from Information Technology management.
  • Performs limited tier one configuration, tuning and administration duties for existing Information Technology tools and services.
  • Performs related duties as required.

Required Education

  • High School diploma or equivalent

Required Experience

  • Demonstrable relevant work experience navigating through code and/or hardware to research and fix common issues.

Knowledge Of

Standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards; concepts and principles related to implementing problem solutions; techniques and practices for problem research and resolution; techniques and practices for resolving basic to medium complexity technical issues; procedures and practices related to system administration; concepts of technical best practices and compliance with technology policies and procedures.; data encryption; legal requirements related to information security, federal, state and local laws, codes and regulations governing technology.

Skills To

Utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally; evaluate and resolve technical issues; schedule and prioritize own work assignments to meet expected timeframes; work effectively in a team; weigh the relative costs and benefits of a potential action; read and interpret plans, diagrams and specifications; maintain high level of integrity in protecting privacy and confidentiality of information.

Desirable Qualifications

  • Education: Attainment or pursuance of a BA/BS degree from an accredited college or university majoring in Computer Science, MIS, Business or related field or equivalent experience.
  • Understanding of continuous integration and continuous delivery processes
  • Proficiency in at least one programming language (e.g. Java, Python)
  • Excellent analytical and problem-solving skills.
  • Familiarity with agile development methodologies.
  • Knowledge of database testing techniques.
  • Experience with test automation tools - UFT, Selenium.
  • Experience: One (1) to two (2) years of relevant work experience in software testing.
  • Experience with bug tracking and test management tools.
  • Strong knowledge of software testing methodologies and best practices.
  • Ability to work independently and as part of a team.
  • Familiarity with web and mobile application testing.
  • Strong attention to detail and ability to multitask in a fast-paced environment.

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.


California Equal Pay Act

Diversity, equity and inclusion (DE&I) are a part of who we are and how we do things. Supporting efforts that promote pay equality is part of that. Salary placement for the selected candidate will be determined in alignment with the California Equal Pay Act or the applicable MOU. Determination for salary placement of internal candidates will be made without respect to current classification or compensation, and will be based upon the candidate's qualifications as compared to those performing substantially similar work. In the event there is a guaranteed pay progression outlined in an applicable MOU, the MOU takes precedence.


Our Commitment to Diversity & Inclusion

SMUD respects, values and celebrates the unique attributes, characteristics and perspectives that make each person who they are. Diversity and inclusion are guiding principles to deliver a culture that reflects the broader values of the community and our customers. Our Board's policy for Employee Relation sets our commitment to developing and maintaining a high quality, inclusive workplace that engages and inspires employees to commit to SMUD's purpose, vision and values.


Hybrid Work

This position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID: 684