Information Technology Help Desk Support

IT Help Desk Support
Location – Indianapolis, IN (Day 1) Onsite
Contract

Category
Detail
Device Support
- Troubleshoot for end-point devices
- Replace and reimage or irreparable systems
- Perform device compatibility testing and provide feedback
- Support warehouse and production line expansion and project
- Customize Windows configuration and settings to fit lab, production, and project environment
Software (S/W) Support
- (OS) Windows, VMware, Mac OS/(Email) Knox, Outlook/(Document) MS Office
- Install/configure software and troubleshoot possible issues
Security
Tools/Compliance
Management
- Initial Install/configure NASCA, Escort, zScaler, and V3/SecuPrint
- Patch management and forensic investigation support

Account Support
- Assist end-user Active Directory(AD) and Knox portal account issues
- Support SVPN account and troubleshooting
- Restrict AD/SVPN access for terminated employees
- Assist with SVPN and KNOX mailbox transfer for dispatchers and executives
- Administer networks share drive permissions and troubleshoot access issues
VOC Management
- Utilize the helpdesk ticketing system for reactive user issues and logging user resolutions
Asset Management
- Manage PC assets via Excel and process warranty claims through manufacturer if needed
Device Management
- Manage devices via Excel and process warranty claims through manufacture if needed
New Hire Training
- Train 1st tier tech support new hires for day-to-day roles and responsibility
VIP
Support/Corporate
Event Support
- Provide dedicated on-site technical support to executives
- Assist technical needs of global executives at