Information Technology Department Manager

Who We Are

At Con Edison, we celebrate a long and proud history of energizing the most vibrant region in the country. We provide safe and reliable energy to our customers while protecting the environment and fostering a more diverse and inclusive workforce. No matter heat waves or cold snaps, we are here to provide the level of service our customers deserve and expect. So come join our team and help us build a brighter future.

What's In It for You

Come be a part of our IT team where you will have the opportunity, as an IT Department Manager, to learn and grow in a thriving industry! You will be part of a culture where information is shared, and new ideas are welcomed. We provide a positive experience with every candidate and manager we work with. You will have the ability to enhance the customer experience while learning all aspects of our business. This is a technical role with some supervisory responsibilities.

Core Responsibilities

• Procure IT equipment and professional services, manage IT vendors, contracts, and service level agreements, and oversee the managed service providers
• Perform other related tasks and assignments as required
• "Develop department policies, process, and procedures documentation and provide internally
• Develop, manage, and implement the IT infrastructure operations strategy, monitor and report operational risks/performance against established KPIs/metrics, and establish a tenable path to increase process maturity
• Maintain architecture and security standards across critical infrastructure; align IT infrastructure with current and future business requirements and operational excellence goals
• Review contracts, bids, and service level agreements (SLAs), and work with Supply Chain on RFPs
• Support and respond to internal audits, reviews, and assessments and as applicable, develop sustainable corrective action plans
• Evaluate and assess new and emerging technologies to drive process automation, establish leading practices, and improve organizational effectiveness and efficiency
• Present to senior executives, collaborate with peers, and provide oversight on operational activities
• Must be available to work off-hours as required to support deployments, resolve production problems or respond to corporate emergencies
• Provide thought leadership on a wide range of technology initiatives to support the company's business priorities
• Continuously increase capabilities and team results through professional education, networking, and participation in professional industry groups
• Oversee, develop, and manage the IT Infrastructure and Operations Department which is comprised of voice and data communications, fiber optic networks, data center engineering, data center operations, end-user services, service desk, network operations center (NOC) to ensure the availability, resiliency, and security of the IT infrastructure
• Training to the department and impacted end users"
• Manage medium to large projects resources, scope, budget, schedule, and project plans, and ensure costs are within budget

Relevant Work Experience

• Strong technical and operational knowledge in the following areas: voice and data communications, fiber optic networks, data center engineering, data center operations, end user services, service desk, network operations center (NOC) Required
• Understands, assesses, and mitigates business risks through monitoring, automation, backup, replication, business continuity and disaster recovery plans Required
• Proven record developing and implementing operational strategy to drive IT infrastructure high availability and resiliency Required
• Practical application of cybersecurity principles for secure IT infrastructure operations Required
• Demonstrated strategic and forward-thinking results achieved implementing new technologies, automated processes, lowered technology costs, and/or improved quality of services to customers Required
• Experience leading multiple IT operations teams, delivering operational efficiency, and improving process maturity Required

Required Education/Experience

• Bachelor's Degree preferably in Information Technology, Computer Science or Engineering and with a minimum of (10) years of IT experience or
• Master's Degree preferably in Information Technology, Computer Science or Engineering and with a minimum of (8) years of IT experience

Skills & Ability

• Develops and delivers effective presentations
• Demonstrated written communication skills
• Excellent collaboration and team building skills
• Ability to work within tight timeframes and meet strict deadlines

Licenses and Certifications

• Driver's License Required

Physical Demands

• Must have excellent manual dexterity and be able to use hands for an entire shift
• Must sit or stand to use a keyboard, mouse, and computer for an entire shift
• Must stoop, bend, reach, and kneel throughout the workday
• Must be able to read small print and symbols.
• Must push, pull, and lift up to 40 pounds

Other Physical Demands

• Must wear Personal Protective Equipment (PPE) such as a hard hat, gloves, and safety shoes when required
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Equal Opportunity Employer

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal-opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.