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Workplace Experience Manager

Classification: Full-time, Exempt

Team: Operations

Estimated Start: July 2023

Location: 2 Grand Central Tower, New York, NY - In-Office, 5 days/week

Work Authorization: This role is open to US/Permanent Residents and non-citizens allowed to work for any US employer. We are unable to sponsor any work authorizations for this role.

What’s the role?

Our Workplace Experience Manager has a high level of professionalism, integrity, and motivation to consistently exceed expectations on all projects. This role will report to our COO and will be a part of rebooting our culture in the NYC community and beyond. This person will be tasked with helping to organize global day-to-day operations, manage administrative functions, and assist on key strategic projects. You are service oriented and proactively work to solve issues before they arise. You will be hands-on in the NYC office where we have a thriving team of Brainlabbers ready to take on our next challenge together. The objective is to enhance and manage: the workplace experience, community events, operationalize global account and tech processes, and manage our physical office location logistics.

So, tell me about the company

Brainlabs is on a mission to build the biggest digital-first media agency in the world.

We hire the top talent in the industry and give them the right training, tools and culture to do the best work of their career.

As one of the world’s leading independent agencies, our agility and client-centricity allows us to win for clients.

To learn more about what it’s like to be a Brainlabber, check out our Culture Code (bit.ly/BLCultureCode).

What this job is:

• Fast-paced and dynamic - our industry and this role will require you to quickly understand our business, capabilities, and the talent in our team. We are actively growing and need people who can move fast, deliver high quality solutions to our team, and has a passion for learning
• Administrative - you will be responsible for all administrative tasks related to the leadership team as well as the NYC office

What this job isn’t:

• Micromanaged ; you WILL be expected to generate ideas and solutions
• Doing the same thing every day; you WILL be challenged to troubleshoot, co-create as we scale our business

Give me a breakdown of what a Workplace Experience Manager at Brainlabs does:

Operations, People & Culture:

• Manage a dynamic and ever-changing calendar of events, projects, tasks
• Other duties as assigned by management
• Reboot our culture in the NYC office; create events that support our Brainlabs culture within our community
• Manage/lead team meetings, team calendars, and team Slack channels
• Act as gatekeeper, time-advocate, and liaison for assigned team
• Create content for a variety of programs and initiatives to support our Brainlabber community and our business
• Co-create and maintain communication within the leadership team and broader org

Office Management:

• Maintains inventory of office equipment and supplies; orders new equipment and supplies as needed
• Facilitates maintenance of office equipment including cleaning, maintenance, and repairs
• Arrange and organize meetings (internal and external), off-site conferences, and other events
• Operate standard office equipment (ie. conference room AV, printer, computers, etc.)
• Plan, coordinate, and facilitate various meetings, functions, and events including quarterly retreats and team-building off-sites
• Work with external vendors for office needs
• Oversee the daily work activities and operations of the office
• Provides technical and administrative support for team meetings, assist with meeting planning, note-taking, and run digital engagement technology during meetings

What we really want:

• A passionate multi-tasker who is: a problem solver, extremely organized, efficient, tech-savvy, and self-sufficient

What particular set of skills would suit this role?

• Strong interpersonal and organizational skills
• Prior administrative and office management experience
• Self-motivated – requires minimal supervision and enjoys running with a task
• Demonstrated alignment to our Culture Code
• Excellent communication and presentation skills, both written and verbally
• Eager to pursue new challenges or problems independently and build a path to a solution
• Professional, positive attitude, and commitment to confidentiality and customer service orientation
• Possess strong organizational skills with a high attention to detail and excellent time management and prioritization skills
• Previous experience and interest in conducting thorough research projects in a timely manner
• Technology savvy - proven skills with Microsoft Office and/or Google Business Apps, especially Excel or Google Sheets
• Vendor management experience

How will I know I am doing it right?

You’ll become a radiator of culture energizing our Brainlabs' community! Pulse points will be Brainlabber engagement and retention. You’ll be able to ask for anytime feedback and will receive coaching from your people leader in monthly 1:1s to help you calibrate and grow your career better and faster here than anywhere else.

What happens next

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

The salary level for this role is $73,000 - $98,000 USD annually. Within this salary level, individual offers are determined by a variety of factors including job-related experience, skills, etc. Your Talent Acquisition Partner can share more about the salary level during your hiring process.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities.

Thank you for your interest in Brainlabs! We look forward to getting to know you!