Income Maintenance Worker 2 Jobs

The Iowa Department of Public Health (IDPH) and the Department of Human Services (DHS) merged on July 1, 2022, to form one agency: The Iowa Department of Health and Human Services (HHS).

Determining Initial and Ongoing Eligibility
a. Process applications/reviews/recertifications/redeterminations within time frames;
b. Interview applicants and clients both in person and via telephone;
c. Consult with clients and collateral contacts, both in person and via telephone;
d. Enter and review data using automated sources of information;
e. Communicate information regarding program rules, rights, and responsibilities;
f. Obtain and document necessary verifications as required by policy (income, resources, etc.);
g. Authorize correct benefits according to program policy;
h. Documenting case actions in the case file.
Managing the Cases
a. Process review and recertification documents;
b. Process, review, and act on internal reports (not limited to DHHS, IWD, and SSA reports);
c. Process changes in eligibility factors;
d. Complete recoupments and vendor/facility adjustments;
e. Participate in the appeals and fair hearings process;
f. Make referrals to mandatory and non-mandatory services, e.g. CSRU, Promise Jobs, WIC, DIA, etc.;
g. Respond to Quality Control reports and completing corrective actions when necessary;
h. Respond to case readings and completing corrective actions when necessary;
i. Manage case records according to policy/procedure;
j. Create correspondence such as requests for information;
k. Respond to customer concerns;
l. Schedule interviews and manage work time;
m. Processing appeals in accordance with policies and procedures.
***The starting salary for a new state employee is expected to be at the base of the pay range. ***
To ensure DHHS is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity and a strong work ethic, along with the above skill set.
!!! Please include in your resume additional languages you may be able to speak, read and/or write for consideration. Preference will be given to those candidates who have other language abilities!!!
**Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
“This position will be based in Clinton County. Telework may be an option for this position if requested by the employee and approved by management.”

Sixty semester hours (or equivalent academic units) from an accredited college or university;

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