Implementation Specialist Jobs

We are looking for an experienced, highly motivated, resourceful, tech-savvy, and detail oriented SaaS Implementation Specialist to join our growing team.

Braid Health is a digital health company focused on the development and delivery of a diagnostic collaboration platform for radiology and the healthcare industry.

At Braid, we believe access to medical expertise should be universal.

As a team, we're committed to

• Pushing for transparency in our relationships with each other, our customers, and our investors
• Ensuring privacy and security are always top of mind
• Investing in each other's growth, both professionally and personally
• Making sure our impact on patients, providers, nurses, technicians, and support staff is positive and measurable

About The Role: This is a full-time role that can be held remotely in the United States or Canada.

Responsibilities:

Reporting to the Director of Implementation, you will:

• Conduct user training and support to ensure the successful adoption of the software
• Work with designated Account Managers to understand and plan new clinic roll-outs and growth opportunities
• Lead the setup and installation of new clinics for current customers
• Coordinate with customers to set install sessions, zoom meetings, and troubleshoot to ensure new locations are up and running
• Provide guidance to clients on best practices for implementing and using Braid Health’s platform solution
• Collaborate with Sales, Account Management and the Implementation Teams to understand new and current clients business requirements to develop implementation plans and timelines that meet all needs
• Configure and customize SaaS solutions to meet client requirements
• Maintain project plans, timelines, and status reports
• Braid Org setup, Locations, Users, etc
• Collaborate with cross-functional teams, including sales, Account management, Engineering, and customer support, to ensure successful project completion from start to finish
• Identify and escalate issues to appropriate teams as needed, and work to resolve them quickly and efficiently

Qualifications & Requirements

• Excellent communication skills, Technical and non technical
• 2+ years of experience in a Technical Environment [Zendesk, Salesforce, Linear]
• 1+ years of delivering excellent customer service
• Excellent time management and organizational skills, with the ability to manage multiple projects simultaneously
• Strong problem-solving skills and the ability to think creatively to find solutions to complex problems
• Experience with project management tools and methodologies
• 25% Travel is required
• Ability to work independently and as part of a team
• 2+ years of Implementation or Onboarding new clients/customers experience

Benefits & Perks

• 100% Remote
• Unlimited PTO
• Medical, Dental, & Vision
• We are a small team. Your input, opinions, and ideas will shape our day-to-day and impact who we become.

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