Enterprise Implementation Specialist Jobs

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Enterprise Project Managers (Implementation Specialists) lead the final stages of the sale, working with Square's strategic merchants to implement and activate new accounts. Client Services Reps use project management skills, and product/industry knowledge to lead client onboarding. As well, they are instrumental in ensuring the documentation and tracking of feature requests to inform future product roadmaps. This is a customer-facing role that involves a combination of remote and onsite merchant interactions with Square's largest sellers. As a successful Enterprise Project Manager you will: (1) provide an incredible onboarding experience for new clients, (2) help with the sales cycle by providing implementation skills, and (3) develop new efficiencies to shorten the onboarding sales process.

You Will:

• Provide ad-hoc white-glove support to Square's largest sellers
• Maintain the highest levels of professionalism, collaboration, and positivity while often working under deadlines with all partners
• Identify and address potential obstacles during the onboarding process, manage partner communication, and create strategies for making improvements
• Implement the onboarding process and training curriculum to hold sellers and team members responsible for timelines
• Maintain expertise in Square's platform and ecosystem by keeping up to date with routine product updates and releases
• Build fruitful lasting relationships with necessary team members to ensure the voice of our up-market seller is heard and prioritized within Square's Product Teams
• Manage multiple complex projects across many Merchants at once, often with competing timelines and requiring resource prioritization

Qualifications

You Have:

• Applied knowledge of project management methodology, techniques and tools
• The capacity to distill complex enterprise requirements, craft tailored solutions, and explain detailed technical solutions and strategies in an easy, clear fashion
• 6+ years experience in a customer-facing role; 3+ years experience in a project management or implementation role
• The ability to manage multiple projects simultaneously, often with competing priorities, resources and timelines
• Experience in the POS, Payments or Tech industries

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $103,900 - USD $126,900

Zone B: USD $96,600 - USD $118,000

Zone C: USD $88,300 - USD $107,900

Zone D: USD $77,900 - USD $95,300

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

• Healthcare coverage
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid Life insurance, AD&D. and disability benefits
• Learning and Development resources
• Paid parental and caregiving leave
• Employee Stock Purchase Program
• Paid time off
• Retirement Plans including company match

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.