Hr Operations – Specialist - Remote

202314563

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Overview

The HR Operations Specialist is a member of the team responsible for strategic HR process efficiency, addressing teammate questions, and driving technology enablement. A key focus of this team is improving the teammate experience through quick and accurate question resolution by enabling automated, self-service functionality. This specialist will be focused on Tier 1 Support to our teammates as well as assisting with HR Compliance processes (Unemployment, I-9s, Iron Mountain). Additionally, this specialist will work throughout HR to help identify productivity enhancements that can be made through technology, data, or process improvements.

Job Duties & Responsibilities

• Create, maintain, and update knowledge articles within the systems to ensure our teammates have current and the most up to date information.
• Ensure all HR processes follow operational compliance regulations. This includes process improvement, communication and partnership with vendors, and effective communications with HR Business Partners and various COEs.
• Focus on timely resolution to teammate inquiries through the ServiceNow platform. Support our user population (stores, distribution centers, corporate teammates) with questions, troubleshooting, simplistic reporting, and process adherence for Tier 1 support.
• Collaborate and communicate across HR and other functions to understand internal opportunities and learn to suggest system automation.
• Take a user-centric approach to processes, technology, and procedures to improve the teammate experience. Assist with project scoping, design, testing, and implementation as needed.

Qualifications

• ServiceNow Certified System Administrator optional
• Ability to maintain complete confidentiality and discretion
• Excellent relationship-building & teamwork skills
• Case Management experience (ServiceNow, etc.)
• Creative Problem Solving
• Bachelor's Degree in Business or Communications
• Strong understanding of communication styles
• Human Capital Management Platform (Workday) a plus
• 1 - 3 Years with Service Delivery
• Process efficiency / productivity improvement
• Society for HR Management (SHRM) Certification optional
• Service Delivery (e.g. HR, Call Center, etc.) a plus

Targeted Pay Range: $47,300 - $78,900. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.

• Creative Problem Solving
• Case Management experience (ServiceNow, etc.)
• Ability to maintain complete confidentiality and discretion
• 1 - 3 Years with Service Delivery
• Bachelor's Degree in Business or Communications
• Process efficiency / productivity improvement
• Strong understanding of communication styles
• Service Delivery (e.g. HR, Call Center, etc.) a plus
• Society for HR Management (SHRM) Certification optional
• Human Capital Management Platform (Workday) a plus
• Excellent relationship-building & teamwork skills
• ServiceNow Certified System Administrator optional