Hr Employee Service Rep

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

U.S. Bank is currently seeking a Human Resources (HR) Employee Service Representative, who will provide general administration of Human Resources activities through timely request fulfillment within a service center environment. Additional responsibilities include:

• Maintains a clear understanding of legal and compliance requirements related to assigned areas and projects;
• Works with Center of Expertise members to provide high-level, focused quality customer service and resolution to non-routine escalated inquiries;
• Handles sensitive company and personal information, which requires a high degree of confidentiality; and
• Employs a risk-based approach to problem solving.
• Maintains a useful working knowledge of company policies, procedures, government regulations, and commonly accepted business ethics;
• Manages a queue of assigned cases and ensures timely processing occurs within the specified service level agreement;
• Assists with ongoing operational processes and audits to ensure business line needs are met and all service level agreements are adhered to;

Shift: 10:30am - 7pm CST Monday - Friday.
Location: Position is hybrid in Minneapolis, MN or Robbinsdale, MN. Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while having flexibility on their work location for the other working days.
Basic Qualifications

• One to three years of experience in Human Resources or other applicable customer service role(s)
• Two-year college or post-secondary coursework in related field or applicable work experience

Preferred Qualifications

• Bachelor’s degree
• Established vocabulary of HR terminology (recruitment, payroll, benefits)
• Three years of customer service experience
• Experience with business process improvement and/or project management
• Strong verbal and written communications skills
• Experience with an HRIS

INDMO,
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Basic term and optional term life insurance
• Short-term and long-term disability
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• 401(k) and employer-funded retirement plan
• Pregnancy disability and parental leave
• Healthcare (medical, dental, vision)
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Adoption assistance
• Up to 11 paid holiday opportunities

EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.