Hotel Manager - Ic New York Barclay

Do you see yourself as a Hotel Manager? What's your passion? Whether you're into sports, shopping, or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the city’s luxury hotel of choice. Located off Park Avenue in midtown east, The Barclay features 702 beautifully-designed guestrooms with 30 suites, an opulent Presidential Suite, and a Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. The hotel boasts 15,000 square feet of meeting space and two large ballrooms for New York’s most memorable weddings, benefits, and galas. The Barclay offers a Club InterContinental®. Its Gin bar and lounge with light dining is a dynamic social hub in the hotel’s expansive lobby. The “new” Barclay' embraces the hotel's distinctive legacy while modernizing every detail.

JOB OVERVIEW:

Manage the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

DUTIES AND RESPONSIBILITIES:

• Vendors – to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
• Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
• Accounting and purchasing controls and procedures are implemented and maintained
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Owners and/or Principals – regarding operational updates and current issues
  • Vendors – to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media)
• The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
• Oversee the day-to-day operations and assignments of the hotel staff; assist the Regional Operations/ General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Guests – to ensure their total satisfaction
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
• Other contacts as needed (Professional organizations, community groups, local media)
• Owners and/or Principals – regarding operational updates and current issues
• Assist Regional Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:
  • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
  • Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved
  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
  • The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
  • Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
  • Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
  • Accounting and purchasing controls and procedures are implemented and maintained
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert Regional Operations/General Manager of potentially serious issues.
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
• Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
• Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved

ACCOUNTABILITY:

This job is second in command in a regional hotel serving primarily as General Manager in the absence of the Regional Operations Executive/General Manager.

QUALIFICATIONS AND REQUIREMENTS:

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Handling objects, products, and equipment
• Carrying or lifting items weighing up to 25 pounds
• Standing and moving about the facilities
• Using a keyboard to generate correspondence, reports, etc.

Other:

• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Ability to travel to attend workshops, conferences, etc.
• May be required to work nights, weekends, and/or holidays.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion?

The salary range for this role is $180,000 - $200,000 USD annual. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

**This job is also eligible for bonus pay.

You can apply for this role through https://careers.ihg.com/en/ or through https://careers.ihg.com/en/internal-careers if you are a current employee.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether